Planning

IT Service Management Tool

THE POLICE AND CRIME COMMISSIONER FOR NOTTINGHAMSHIRE

This public procurement record has 1 release in its history.

Planning

24 Oct 2025 at 17:01

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Police and Crime Commissioner for Nottinghamshire is spearheading a procurement initiative to replace its existing IT Service Management (ITSM) tool, currently in its planning stage as documented on 24th October 2025. This procurement falls under the services industry category, encompassing IT services such as consulting, software development, and support. The project, titled "IT Service Management Tool," aims to support 108 agents and 5000 end users, emphasising ITIL compliance and integration with systems like Active Directory. The initial engagement phase invites potential suppliers to participate in a Pre-Market Engagement webinar on 4th November 2025, with registration closing on 3rd November 2025. The procurement's geographic focus is the UK East Midlands region, specifically Nottinghamshire, with the procurement value estimated at £420,000 gross. The contract period is planned from 2nd February 2026 to 1st February 2031.

This procurement presents a substantial opportunity for businesses involved in IT service management, particularly those specialising in cloud-based solutions that comply with UK security standards. Small and medium-sized enterprises (SMEs) are encouraged to participate, especially those offering tools with AI-driven ticket categorisation, chatbot support, and automation capabilities. The project aims to enhance operational efficiency and service delivery across Nottinghamshire's Police Information Services and Estates & Facilities departments, promising long-term growth for providers able to deliver innovative and scalable solutions. Engaging in this procurement process not only allows businesses to expand their footprint within the public sector but also to showcase their cutting-edge technologies and services in a competitive market.

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Notice Information

Notice Title

IT Service Management Tool

Notice Description

Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.

Planning Information

The Nottinghamshire Police and Crime Commissioner invites prospective providers to attend our Pre-Market Engagement webinar on Tuesday 4th November 2025, 10 am. Full event details will be shared closer to the date. We will provide an opportunity for potential providers to review and comment on the proposed specifications. Attendees will be able to ask questions, share insights, and help shape a clear and deliverable approach for this aspect of the procurement. Interested suppliers must register on our procurement portal Atamis by 4:30pm on Monday 3rd November 2025 to access full details. Central Digital Platform: https://supplierregistration.cabinetoffice.gov.uk/organisation/register Atamis e-sourcing portal: https://nottinghamshirepolice.my.site.com/s/Welcome Following registration, suppliers will receive: - Access to the proposed specifications - A questionnaire to provide feedback on their solution - Booking instructions for the webinar and individual sessions Should Suppliers have any queries, or have problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support@atamis.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d3bd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068357-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£360,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
3 Nov 2025Expired
Award Date
Not specified
Contract Period
2 Feb 2026 - 1 Feb 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR NOTTINGHAMSHIRE
Contact Name
Not specified
Contact Email
commercialenquiries@notts.police.uk
Contact Phone
Not specified

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 6LU
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF1 Derbyshire and Nottinghamshire
Local Authority
Gedling
Electoral Ward
Ernehale
Westminster Constituency
Gedling

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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