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Transactional Services: Processing resource

Liverpool City Council

This public procurement record has 1 release in its history.

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30 Oct 2025 at 15:21

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process led by Liverpool City Council focuses on sourcing a processing resource for transactional services related to council tax, business rates, and other welfare provisions. This contract falls under the services category, specifically dealing with financial transaction processing, and is relevant to public authority - sub-central government entities. The procurement method used was limited, indicating a below threshold limited competition, with the contract being signed on 9th October 2025 and lasting from 13th October 2025 to 31st January 2026, with an option for a three-month extension. The awarded contract is handled by CIVICA UK LIMITED, located in London, and addresses services needed in the UKD72 region, particularly Liverpool.

This tender presents various growth opportunities for businesses, particularly those capable of managing high-volume transaction processing efficiently and accurately. Companies with expertise in handling financial transaction processing for public sector clients would find this scope fitting. Additionally, organisations that excel in timely resource mobilisation and adherence to strict procedural guidelines could benefit from participating in similar future opportunities. Businesses that offer scalable solutions with a proven track record in the public sector stand to gain from engaging in contracts like this, which require ongoing management, precision in processing tasks, and consistent client communication and reporting.

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Notice Information

Notice Title

Transactional Services: Processing resource

Notice Description

Transactional Services at Liverpool City Council has responsibility for the administration of the following functions: * Council tax and business rates * Housing benefit and council tax support * Local welfare provision * Benefits maximisation * Accounts receivable * Corporate debt The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records. The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d748
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069807-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66172000 - Financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£79,999 Under £100K

Notice Dates

Publication Date
30 Oct 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Oct 202510 months ago
Contract Period
13 Oct 2025 - 31 Jan 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Liverpool City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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