Award

XMC Support (Telecoms)

NETWORK RAIL INFRASTRUCTURE LIMITED

This public procurement record has 2 releases in its history.

Award

11 Nov 2025 at 09:12

Award

05 Nov 2025 at 09:20

Summary of the contracting process

The procurement process led by Network Rail Infrastructure Limited, a central government public authority based in London, involves a direct award contract to Hitachi Energy UK Limited. The project, titled "XMC Support (Telecoms)", falls under the services industry category and centres on the maintenance of critical telecommunications hardware and systems necessary for Network Rail’s operations. The procurement method is a direct award due to Hitachi Energy’s status as the sole supplier with intellectual property rights. The awarded contract, valued at £2,344,938 net (gross £2,813,925), covers the period from 1 December 2025 to 30 November 2030, with options for additional services if business needs evolve. A future contract signature date is scheduled for 24 November 2025.

This tender presents substantial business growth opportunities for companies involved in telecommunications support services, particularly those specialising in long-term technical support and maintenance. As the contract includes options for scalable services which can adapt to changing business needs, businesses with the capability to provide flexible engineering and maintenance support could find opportunities for extended collaboration. Large-scale organisations or those aiming to scale up operations in collaboration with key national infrastructure projects would be particularly well-suited to engage with tenders of this nature.

How relevant is this notice?

Notice Information

Notice Title

XMC Support (Telecoms)

Notice Description

This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail's signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety.

Procurement Information

Hitachi Energy UK Limited is the sole supplier able to provide the required support and maintenance services for the PDH/XMC telecommunications hardware and associated UNEM management systems, as they are the original equipment manufacturer and hold exclusive intellectual property rights over both the hardware and software. No other supplier can legally or technically deliver the necessary support, updates, or repairs, making Hitachi Energy the only viable provider

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05da8b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072614-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50330000 - Maintenance services of telecommunications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,344,938 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Nov 20254 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Nov 20251 weeks ago
Contract Period
1 Dec 2025 - 30 Nov 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LIMITED
Contact Name
Jack Barlow
Contact Email
jack.barlow@networkrail.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

HITACHI ENERGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05da8b-2025-11-11T09:12:54Z",
    "date": "2025-11-11T09:12:54Z",
    "ocid": "ocds-h6vhtk-05da8b",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PNZN-9524-VCQJ",
            "name": "NETWORK RAIL INFRASTRUCTURE LIMITED",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNZN-9524-VCQJ"
            },
            "address": {
                "streetAddress": "Waterloo General Office",
                "locality": "London",
                "postalCode": "SE1 8SW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI45"
            },
            "contactPoint": {
                "name": "Jack Barlow",
                "email": "jack.barlow@networkrail.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.networkrail.co.uk/",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-02985756",
            "name": "Hitachi Energy UK Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02985756"
            },
            "address": {
                "streetAddress": "Alpha Tower, 22 Suffolk Street",
                "locality": "Birmingham",
                "postalCode": "B1 1TT",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG31"
            },
            "contactPoint": {
                "email": "contact-us@hitachienergy.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNZN-9524-VCQJ",
        "name": "NETWORK RAIL INFRASTRUCTURE LIMITED"
    },
    "tender": {
        "id": "ocds-h6vhtk-05da8b",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "XMC Support (Telecoms)",
        "description": "This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail's signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "Hitachi Energy UK Limited is the sole supplier able to provide the required support and maintenance services for the PDH/XMC telecommunications hardware and associated UNEM management systems, as they are the original equipment manufacturer and hold exclusive intellectual property rights over both the hardware and software. No other supplier can legally or technically deliver the necessary support, updates, or repairs, making Hitachi Energy the only viable provider",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "singleSuppliersIntellectualPropertyExclusiveRights"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "XMC Support (Telecoms)",
            "status": "pending",
            "value": {
                "amountGross": 2813925,
                "amount": 2344938,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-02985756",
                    "name": "Hitachi Energy UK Limited"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "50330000",
                            "description": "Maintenance services of telecommunications equipment"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-12-01T00:00:00+00:00",
                "endDate": "2030-11-30T23:59:59+00:00"
            },
            "hasOptions": true,
            "options": {
                "description": "The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "071101-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/071101-2025",
                    "datePublished": "2025-11-05T09:20:23Z",
                    "format": "text/html"
                },
                {
                    "id": "072614-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/072614-2025",
                    "datePublished": "2025-11-11T09:12:54Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-11-24T23:59:59+00:00",
                    "status": "scheduled"
                }
            ],
            "date": "2025-11-03T00:00:00+00:00",
            "standstillPeriod": {
                "endDate": "2025-11-20T23:59:59+00:00"
            }
        }
    ],
    "language": "en"
}