Planning

Contact Centre as a Service Platform licencing

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Planning

10 Nov 2025 at 16:52

UK1 - Pipeline Notice
Summary of the contracting process

The Student Loans Company, a public authority under the central government, is planning to procure a "Contact Centre as a Service Platform" along with the necessary licensing. This procurement falls under the goods category and involves a selective procurement method, specifically an award under a framework. The tender, associated with communication software packages, is primarily located in the United Kingdom. The process is currently at the planning stage, with the contract period expected to start on 1st April 2026 and conclude on 31st March 2029. The entire procurement has a gross value of £10,800,000.

This tender presents a significant business opportunity for companies specialising in communication software and solutions, particularly those offering services that include voice, omni-channel connectivity to Salesforce, as well as AI and automation capabilities. Businesses capable of offering a robust, integrated contact centre solution that meets the required specifications will find this a lucrative prospect. Companies with experience in framework agreements will be well-suited to compete in this selective procurement process, as the tender involves a competitive selection under an existing framework agreement.

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Notice Information

Notice Title

Contact Centre as a Service Platform licencing

Notice Description

Provision of a Contact Centre as a Service Platform/Product and associated licencing. Capabilities to include voice, omni-channel connectivity to Salesforce, AI and automation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05de15
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072554-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£9,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Not specified
Contact Email
commercial_governance@slc.co.uk
Contact Phone
Not specified

Buyer Location

Locality
DARLINGTON
Postcode
DL1 1RW
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified
Local Authority
Darlington
Electoral Ward
Red Hall & Lingfield
Westminster Constituency
Darlington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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