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IT Help Desk Outsourcing

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

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11 Nov 2025 at 12:36

UK7 - Contract Details Notice
Summary of the contracting process

The Office of Rail and Road (ORR), a central government public authority based in London, has completed the procurement process for its IT Help Desk Outsourcing project. This contract encompasses remote IT support services, ranging from first to third line assistance for the ORR, including tasks like incident resolution and password resets. The procurement has progressed to the award stage with Stone Technologies Limited, located in Stafford, selected as the supplier. The contract commenced on 1 October 2025 and will run until 30 September 2026, with potential extensions available. The total value of the contract is £145,385, with the possibility of extending the service for up to an additional 12 months.

This procurement offers opportunities for businesses involved in IT support services, particularly those that can offer flexible and scalable solutions such as helpdesk and remote technical support. Companies specialising in the IT services sector are well-placed to pursue this and similar contracts, especially those that can provide comprehensive solutions through technological platforms like ServiceNow. With a robust presence and reputation in IT service provision, small and medium enterprises (SMEs) could leverage such contracts to establish and expand their business profiles within the public sector.

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Notice Information

Notice Title

IT Help Desk Outsourcing

Notice Description

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05de9f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072768-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253100 - Helpdesk services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£145,385 £100K-£500K

Notice Dates

Publication Date
11 Nov 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2025 - 30 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4QZ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Stone Technologies Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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