Planning

Observability Tool UK1 Notice

DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY

This public procurement record has 1 release in its history.

Planning

11 Nov 2025 at 15:56

Summary of the contracting process

The Department for Science, Innovation & Technology is at the planning stage of a procurement process titled "Observability Tool UK1 Notice", falling under the industry category of information technology services and software package systems. This process aims to acquire a comprehensive observability tool for One Login's system, supporting its development and operational teams. The project is set in London, with significant dates including the contract period starting on 26th August 2026 and potentially extending until 25th August 2031, with a planned communication notice expected by 2nd February 2026. This is a planned procurement initiative, offering total funding of GBP 7,200,000, and adheres to the legal basis set by UKPGA 2023/54.

This tender creates lucrative opportunities for IT service providers, software developers specialising in full-stack observability solutions, and businesses adept at delivering secure, UK-based hosting services compatible with open standards. Companies that can provide intuitive and well-integrated systems, especially those experienced with Serverless architectures and open standards like OTEL and OCFF, will find this an ideal opportunity. Additionally, the tender encourages participation from small and medium enterprises (SMEs), recognising their potential contribution to this strategic national initiative.

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How relevant is this notice?

Notice Title

Observability Tool UK1 Notice

Notice Description

One Login's Observability tool will empower developers and support teams to investigate system issues with confidence, and identify problems before they escalate. We are seeking full-stack observability of end-to-end journeys, an intuitive interface, well-tuned alerting, compatibility with Serverless architecture, compatibility with open standards (e.g. OTEL, OCFF), and secure UK-based hosting. Insights from this tool will provide continuous visibility of SLIs, SLOs and error budgets across the service, empowering decision-making at all levels of the organisation and ensuring that One Login operates as intended. This tool is an essential part of our Observability strategy, enabling One Login to meet critical reliability and security commitments and scale to higher volumes - all while maintaining a smooth and responsive experience for users.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05defc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072923-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

72222300 - Information technology services

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Nov 20256 months ago
Submission Deadline
Not specified
Future Notice Date
2 Feb 2026Expired
Award Date
Not specified
Contract Period
25 Aug 2026 - 25 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2EG
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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