Planning

Debt Collection Services

ANGLIAN WATER SERVICES LIMITED

This public procurement record has 2 releases in its history.

PlanningUpdate

14 Nov 2025 at 09:40

UK2 - Preliminary Market Engagement Notice
Planning

13 Nov 2025 at 10:55

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Anglian Water Services Limited, acting as the buyer, is currently in the planning stage of procuring Debt Collection Services for its domestic and some commercial customers. The procurement process involves a market engagement exercise, which is detailed in the Market Engagement Pack. This includes a questionnaire and essential information aimed at prospective suppliers. The process covers services for multi-placement collection and trace, with a strategy for both live and vacated accounts, culminating in external agency partnerships where necessary. Scheduled deadlines for engagement responses are set for the 5th of December, 2025. The procurement falls under the services category for private utilities and will span several regions including UKF2, UKF3, and UKH. Contracts for the identified lot are expected to commence on the 29th of July, 2027, and will run through to 2031, with potential extensions up to 2035.

This procurement represents an opportunity for businesses in the debt collection industry to align with a major utility provider. Companies with a focus on comprehensive customer recovery strategies and the ability to handle complex debt scenarios across multiple placement stages will find this tender particularly appealing. The procurement will potentially accommodate market shifts and technological advancements, requiring robust systems enhancements and supplier onboarding. Businesses experienced in working within a framework agreement structure will be well-placed to take advantage of this opportunity, particularly those capable of managing a six-month mobilisation period post-award to align with Anglian Water's operational requirements.

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Notice Information

Notice Title

Debt Collection Services

Notice Description

Relating to the supply/provision of Debt Collection Services at 1st,2nd,3rd & 4th placement collect & 1st, 2nd & 3rd placement trace and collect services. Background Debt Recovery Approach Upon entering our debt recovery process, customers receive a series of written communications, telephone calls, and SMS notifications. Following these steps, our decision engine determines the appropriate course of action - either initiating legal proceedings or engaging a debt collection specialist. This market engagement pertains to the latter approach. Anglian Water currently partners with several debt collection agencies to support the recovery of outstanding balances from customers at domestic properties. Customers are mainly homeowners, landlords and tenants with a smaller proportion comprising commercial customers. Accounts presently follow a tiered placement strategy across first, second and third placements. This applies to live and vacated collect accounts and accounts that require tracing before collection. Where our internal litigation efforts, including those that have already been taken to court, have been exhausted, this will also be referred to our external agencies. At present third-placement accounts are managed exclusively through a doorstep visit strategy. While our current contracts are scheduled to conclude in July 2027, we acknowledge that initiating the market engagement process at this stage may appear premature. However, we anticipate that significant changes will be required to our existing debt management systems. To ensure a smooth transition and allow sufficient time for implementation for both our suppliers and Anglian Water, we have incorporated a six-month mobilisation period following the award of the new contracts. This preparatory phase is intended to support system enhancements, supplier onboarding, and alignment with revised operational requirements. It is our intention to go to market early 2026 following conclusion of the Market Engagement exercise. Please refer to both the Debt Collection Questionnaire and the Market Engagement Info Pack attached to the scanmarket event.

Planning Information

Engagement process description - Debt Collection Services PA 2025 0099 The Market Engagement Pack includes two essential documents: 1. Debt Collection Service Market Engagement Information Pack - Please ensure you read this document in full before responding to any of the questions that follow. 2. Debt Collection Service Market Engagement Questionnaire. The procurement documents associated with this process will be accessible via Anglian Water's online e-sourcing platform, Scanmarket. Suppliers who are interested can access this event through the Find a Tender service, and the public events page on Scanmarket, or directly from their personal dashboard if they have previously registered on Scanmarket. Access can also be via the below link https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all If you are unable to access Scanmarket, please use the quick call functionality on the Scanmarket website

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e033
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073800-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
5 Dec 2025Expired
Award Date
Not specified
Contract Period
28 Jul 2027 - 28 Jul 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ANGLIAN WATER SERVICES LIMITED
Contact Name
Not specified
Contact Email
suppliersupport@anglianwater.co.uk
Contact Phone
Not specified

Buyer Location

Locality
HUNTINGDON
Postcode
PE29 6XU
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLF2 Leicestershire, Rutland and Northamptonshire, TLF3 Lincolnshire, TLH East (England)
Local Authority
Huntingdonshire
Electoral Ward
Huntingdon North
Westminster Constituency
Huntingdon

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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