Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Hardware/Software support (Maintenance) of Telepath LIMS Systems

Hywel Dda University Health Board

This public procurement record has 3 releases in its history.

AwardUpdate

02 Sep 2026 at 10:24

UK6 - Contract Award Notice
Award

02 Dec 2025 at 11:39

UK6 - Contract Award Notice
Award

19 Nov 2025 at 10:53

UK5 - Transparency Notice
Summary of the contracting process

Hywel Dda University Health Board procured hardware and software maintenance and support for its Telepath Laboratory Information Management System (LIMS). The service covers the Telepath systems at Bronglais Hospital, Prince Philip Hospital and Withybush Hospital in Wales. Telepath supports pathology services by securely recording, processing and reporting laboratory test results, and by transferring patient information between laboratories and clinical teams. The requirement includes comprehensive maintenance, software support and system updates from the system supplier. The work is intended to maintain system reliability and data integrity and to reduce disruption to diagnostic services. This is a specialist healthcare technology support requirement for suppliers experienced in laboratory information systems, pathology software and associated hardware and software maintenance.

The procurement has been awarded and the tender is complete. Hywel Dda University Health Board awarded one lot to DH Opco UK Ltd. The award was dated 1 December 2025 and is active. The award value is £52,661 excluding VAT, or £63,194 including VAT. The contract period runs from 15 September 2026 to 31 December 2026. The procurement used a direct award below the applicable threshold, without competition. It was treated as a services requirement and classified under repair and maintenance services. A contract signature milestone was scheduled for 14 September 2026. The stated requirement is a renewal of a 12-month maintenance and support contract, although the awarded period recorded here covers the dates above.

This award shows continuing demand from a Welsh NHS organisation for specialist support of the Telepath LIMS platform across three hospital pathology services. A credible future competitor would need demonstrable capability to maintain and update Telepath systems, support the associated hardware and software, protect laboratory data integrity and keep diagnostic operations reliable. Experience of pathology workflows, laboratory information management systems and the clinical importance of accurate, timely results would be relevant. Suppliers would also need the technical capacity to support multiple hospital locations and minimise service disruption. The award to DH Opco UK Ltd, identified as a large supplier and the original system supplier in the requirement, indicates that platform-specific expertise and the ability to provide direct manufacturer-level support are important competitive strengths when this requirement next reaches the market.

How relevant is this notice?

Notice Information

Notice Title

Hardware/Software support (Maintenance) of Telepath LIMS Systems

Notice Description

This is a renewal of the 12-month maintenance and support contract for the Telepath LIMS (Laboratory Information Management System) with DH OpCo UK Ltd, covering the systems located at Bronglais, Prince Philip, and Withybush Hospitals within Hywel Dda University Health Board.The Telepath LIMS is an essential laboratory information management platform that underpins the effective operation of the Health Board's pathology services. It facilitates the secure recording, processing, and reporting of laboratory test results, ensuring the accurate and timely flow of patient information between laboratories and clinical teams to support safe and efficient patient care.This contract provides comprehensive maintenance, software support, and system updates directly from the original system supplier, DH OpCo UK Ltd, helping to maintain service reliability, data integrity, and minimise any potential disruption to diagnostic services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e416
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082948-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£52,661 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Dec 202511 months ago
Contract Period
15 Sep 2026 - 31 Dec 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hywel Dda University Health Board
Additional Buyers

NHS Wales Shared Services Partnership-Procurement Services

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3BT
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
Not specified
Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town North and South
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

DH OPCO UK LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...