Notice Information
Notice Title
Tenant Satisfaction Measures (TSM) Perception Surveys
Notice Description
Procurement to engage an independent research company to design and deliver Tenant Satisfaction Measures (TSM) perception surveys for two years to meet the requirements of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, and Tenant Satisfaction Measures Guidance.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05e4f5
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/075477-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Below threshold - limited competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
79311200 - Survey conduction services
79320000 - Public-opinion polling services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £132,296 £100K-£500K
Notice Dates
- Publication Date
- 20 Nov 20253 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 7 Nov 20253 months ago
- Contract Period
- 7 Nov 2025 - 6 Nov 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF HAMMERSMITH AND FUHAM
- Contact Name
- Not specified
- Contact Email
- procurement@lbhf.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- W6 9JU
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI33 Kensington & Chelsea and Hammersmith & Fulham
- Delivery Location
- Not specified
-
- Local Authority
- Hammersmith and Fulham
- Electoral Ward
- Hammersmith Broadway
- Westminster Constituency
- Hammersmith and Chiswick
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/075477-2025
20th November 2025 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05e4f5-2025-11-20T09:25:52Z",
"date": "2025-11-20T09:25:52Z",
"ocid": "ocds-h6vhtk-05e4f5",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PHTW-6333-BQGD",
"name": "London Borough of Hammersmith and Fuham",
"identifier": {
"scheme": "GB-PPON",
"id": "PHTW-6333-BQGD"
},
"address": {
"streetAddress": "Town Hall, king street",
"locality": "London",
"postalCode": "W6 9JU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI33"
},
"contactPoint": {
"email": "procurement@lbhf.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
}
]
}
},
{
"id": "GB-FTS-167048",
"name": "BMG Research Ltd",
"address": {
"streetAddress": "Ground Floor, Lancaster House, 67 Newhall Street",
"locality": "Birmingham",
"postalCode": "B3 1NQ",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKG31"
},
"contactPoint": {
"email": "Danielle.Barnett@bmgresearch.com"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"vcse": false
}
}
],
"buyer": {
"id": "GB-PPON-PHTW-6333-BQGD",
"name": "London Borough of Hammersmith and Fuham"
},
"tender": {
"id": "Ref: itt_19096",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Tenant Satisfaction Measures (TSM) Perception Surveys",
"description": "Procurement to engage an independent research company to design and deliver Tenant Satisfaction Measures (TSM) perception surveys for two years to meet the requirements of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, and Tenant Satisfaction Measures Guidance.",
"status": "complete",
"procurementMethod": "limited",
"procurementMethodDetails": "Below threshold - limited competition",
"lots": [
{
"id": "1",
"status": "complete"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"mainProcurementCategory": "services",
"suppliers": [
{
"id": "GB-FTS-167048",
"name": "BMG Research Ltd"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79311200",
"description": "Survey conduction services"
},
{
"scheme": "CPV",
"id": "79320000",
"description": "Public-opinion polling services"
},
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"status": "active",
"period": {
"startDate": "2025-11-07T00:00:00+00:00",
"endDate": "2027-11-06T23:59:59+00:00"
},
"value": {
"amountGross": 132296.64,
"currency": "GBP"
},
"aboveThreshold": false,
"dateSigned": "2025-11-07T00:00:00+00:00",
"agreedMetrics": [
{
"id": "1",
"title": "1. Failure to provide any of the following: i. Service Continuity Plan; ii. Exit Strategy and Plan; iii. Management Information Report and KPI information iv. Risk Register; and v. Other documents requested by the Council (acting reasonably), to allow management of the service and/or Contract. per occasion, by the identified timescale(s) and/or scheduled deadline date(s).",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "2",
"title": "2. Compliance with the Regulations",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "3",
"title": "3. Surveys Delivered in Accordance with the Plan for Delivering 1,100",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "4",
"title": "4. Provision of Information and Data within 48 hours of Request",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
}
],
"documents": [
{
"id": "075477-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/075477-2025",
"datePublished": "2025-11-20T09:25:52Z",
"format": "text/html"
}
]
}
],
"language": "en"
}