Award

Award for the Contract for the Provision of Independent Advice and Information Service in Swansea

CITY & COUNTY OF SWANSEA

This public procurement record has 2 releases in its history.

Award

11 Mar 2026 at 16:39

Tender

21 Nov 2025 at 10:54

Summary of the contracting process

The City & County of Swansea has completed an open procurement process for the contract titled "Provision of Independent Advice and Information Service in Swansea." The buying organisation is a public authority governed by Welsh devolved regulations. This procurement falls within the services industry category, specifically administration, defence, and social security services, centred around Swansea, UK. The contract has been awarded to Citizens Advice Swansea Neath Port Talbot, with a gross value of £1,334,705.58 and a net value of £1,112,254.65. The award is pending with the contract period starting on 1 April 2026 and ending on 31 March 2029, with options for renewal extending until 2031. The decision was made following the procurement act 2023 guidelines with a planned standstill period concluding on 23 March 2026.

This tender provides significant opportunities for third sector or not-for-profit organisations based in Swansea to thrive by offering independent and quality assured advice services. The contract is suited for organisations aiming to bolster community support and guidance, requiring expertise in delivering free, impartial advice to citizens. Smaller enterprises looking to expand into public service domains might find consortium bidding beneficial, as indicated by the procurement's suitability for consortia. Engaging with this opportunity aligns well with organisations seeking to enhance their influence within public sector service delivery, providing essential social support and contributing to the community's well-being. The open procedure and light-touch regime invite diverse participation, making it an attractive prospect for entities seeking to build a robust portfolio in public service.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Award for the Contract for the Provision of Independent Advice and Information Service in Swansea

Notice Description

Swansea Council is seeking to appoint a Swansea based Third Sector/Not for Profit organisation to facilitate and run an Independent Advice and Information Service in Swansea.People need different types of advice and guidance at different times in their lives and should be able to get help in a way that best meets their needs. We are seeking to appoint an organisation to provide free, independent, confidential and impartial quality assured advice for citizens of Swansea.

Lot Information

Lot 1

Renewal: Contract Period: 01st April 2026- 31st March 2029 with option to extend until 31st March 2031

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e615
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021994-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75000000 - Administration, defence and social security services

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
£700,000 £500K-£1M
Awards Value
£1,112,254 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20261 months ago
Submission Deadline
22 Dec 2025Expired
Future Notice Date
Not specified
Award Date
11 Mar 20261 months ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
2030-11-22

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CITY & COUNTY OF SWANSEA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA1 3SN
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified

Local Authority
Swansea
Electoral Ward
Waterfront
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

​​CITIZENS ADVICE SWANSEA NEATH PORT TALBOT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05e615-2026-03-11T16:39:28Z",
    "date": "2026-03-11T16:39:28Z",
    "ocid": "ocds-h6vhtk-05e615",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PYYD-8699-BJGD",
            "name": "City & County of Swansea",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PYYD-8699-BJGD"
            },
            "address": {
                "streetAddress": "Civic Centre",
                "locality": "Swansea",
                "postalCode": "SA1 3SN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL18"
            },
            "contactPoint": {
                "name": "Natalie Phillips",
                "email": "procurement@swansea.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.swansea.gov.uk/dobusiness",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    },
                    {
                        "id": "GB-WLS",
                        "scheme": "UK_CA_DEVOLVED_REGULATIONS",
                        "description": "Welsh devolved regulations apply"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PTHW-3214-DVJM",
            "name": "Citizens Advice Swansea Neath Port Talbot",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PTHW-3214-DVJM"
            },
            "address": {
                "streetAddress": "Y Storfa",
                "locality": "Swansea",
                "postalCode": "SA7 9WR",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL18"
            },
            "contactPoint": {
                "email": "caroline.newman@citizensadvicesnpt.org.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": true,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PYYD-8699-BJGD",
        "name": "City & County of Swansea"
    },
    "planning": {
        "noEngagementNoticeRationale": "As per section 17(1)(b) of the Procurement Act 2023, The Council has utilised its subject matter experts knowledge to identify the preferred and most relevant approach to the market given the requirements of this particular procurement activity."
    },
    "tender": {
        "id": "CCS-25-180",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Award for the Contract for the Provision of Independent Advice and Information Service in Swansea",
        "description": "Swansea Council is seeking to appoint a Swansea based Third Sector/Not for Profit organisation to facilitate and run an Independent Advice and Information Service in Swansea.People need different types of advice and guidance at different times in their lives and should be able to get help in a way that best meets their needs. We are seeking to appoint an organisation to provide free, independent, confidential and impartial quality assured advice for citizens of Swansea.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "75000000",
                        "description": "Administration, defence and social security services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 700000,
            "amount": 700000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "specialRegime": [
            "lightTouch"
        ],
        "aboveThreshold": true,
        "techniques": {
            "hasElectronicAuction": true
        },
        "submissionMethodDetails": "Tender documents can be accessed (for free) via the following link;https://etenderwales.bravosolution.co.uk/web/login.shtmlPlease search for the following ITT code and description; ITT: itt_121445 - Contract for the Provision of Independent Advice and Information Services in Swansea Tenders can also be submitted via the e-TenderWales portal; https://etenderwales.bravosolution.co.uk/web/login.shtml All suppliers must register on a new UK Government Central Digital Database in addition to be being registered on Sell2Wales in order to be considered for this procurement. Suppliers that wish to participate in this Procurement are responsible for ensuring that the Central Digital Platform contains complete, accurate and up-to-date information about their organisation and any Associated Suppliers which are relevant for the purposes of this Procurement. Suppliers must notify the Authority immediately if it is unable to register on the Central Digital Platform and/or provide accurate and up-to-date information via the Central Digital Platform. Further details on the Central Digital Platform and registration are below: https://www.sell2wales.gov.wales/helpandresources/cdp/procurementact2023 and Information and guidance for suppliers - GOV.UK Economic operators interested in submitting a tender can download the tender documents from the eTenderWales portal (http://etenderwales.bravosolution.co.uk) you will need to register with eTenderWales if you are not already registered. Please see below instructions on how to register. 1. Register your company on the eTenderWales portal (this is only required once): -- Navigate to the portal: http://etenderwales.bravosolution.co.uk -- Click the \"Suppliers register here\" link. -- Enter your correct business and user details. -- Note the username you chose and click \"Save\" when complete. -- You will shortly receive an e-mail with your unique password (please keep this secure). -- Agree to the terms and conditions and click \"continue\". 2. Express an interest in the project: -- Login to the portal with your username/password. -- Click the \"ITTs Open to All Suppliers\" link (these are the ITTs open to any registered supplier). -- Click on the relevant ITT to access the content. -- Click the \"Express Interest\" button in the \"Actions\" box on the left-hand side of the page. -- This will move the ITT into your \"My ITTs\" page (this is a secure area reserved for your projects only). -- Click on the ITT code. You can now access any attachments by clicking the \"Settings and Buyer Attachments\" in the \"Actions\" box. 3. Responding to the invitation to tender: -- You can now choose to \"Reply\" or \"Reject\" (please give a reason if rejecting). -- You can now use the \"Messages\" function to communicate with the buyer and seek any clarification. -- Note the deadline for completion, then follow the onscreen instructions to complete the ITT. -- There may be a mixture of online and offline actions for you to perform (there is detailed online help available). If you require any further assistance use the online help. Alternatively, the BravoSolution helpdesk can be contacted (Monday to Friday, 8:00 to 18:00) on: -- E-mail: help@bravosolution.co.uk -- Phone: +44 8003684850 NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148324 (WA Ref:148324) The buyer considers that this contract is suitable for consortia. (WA Ref:149437) The buyer considers that this contract is suitable for consortia bidding.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en",
                "cy"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-12-22T12:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-12-15T12:00:00+00:00"
        },
        "awardPeriod": {
            "endDate": "2026-02-21T23:59:59+00:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 700000,
                    "amount": 700000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Please see procurement documents"
                        },
                        {
                            "type": "technical",
                            "description": "Please see procurement documents"
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2029-03-31T23:59:59+01:00",
                    "maxExtentDate": "2031-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Contract Period: 01st April 2026- 31st March 2029 with option to extend until 31st March 2031"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "075930-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/075930-2025",
                "datePublished": "2025-11-21T10:54:57Z",
                "format": "text/html"
            }
        ],
        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2030-11-22T23:59:59+00:00"
                }
            ]
        },
        "contractTerms": {
            "financialTerms": "Please see procurement documents"
        },
        "riskDetails": "Please see procurement documents"
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Award for the Contract for the Provision of Independent Advice and Information Service in Swansea",
            "status": "pending",
            "date": "2026-03-11T00:00:00+00:00",
            "value": {
                "amountGross": 1334705.58,
                "amount": 1112254.65,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PTHW-3214-DVJM",
                    "name": "Citizens Advice Swansea Neath Port Talbot"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "75000000",
                            "description": "Administration, defence and social security services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKL18",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-03-23T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2029-03-31T23:59:59+01:00",
                "maxExtentDate": "2031-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "up to 24 months"
            },
            "hasOptions": true,
            "options": {
                "description": "The right to additional purchases while the contract is valid. The right to increase/decrease the service provision based on need."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "021994-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/021994-2026",
                    "datePublished": "2026-03-11T16:39:28Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-03-11T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-04-01T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}