Award

Support Hosting, Maintenance including developer days for CCIL

NETWORK RAIL INFRASTRUCTURE LIMITED

This public procurement record has 2 releases in its history.

Award

10 Dec 2025 at 14:03

UK6 - Contract Award Notice
Award

24 Nov 2025 at 14:08

UK5 - Transparency Notice
Summary of the contracting process

Network Rail Infrastructure Limited, a public authority in the central government sector, has completed the direct award of a contract for the provision of support, hosting, maintenance, and developer days for the Control Centre Incident Log (CCIL) service. This contract, set under the legal basis of the UK Public Government Act 2023, is scheduled to run from 1st January 2026 to 31st December 2027. Located in London, the buying organisation seeks solutions in the utilities sector, with services to be executed continuously throughout the contract duration. Key dates include the publication of the award notice on 10th December 2025, with the contract award still pending finalisation by 19th December 2025.

This tender presents considerable opportunities for businesses specialising in system and support services, particularly those with capabilities in secure hosting, application support, and disaster recovery. The contract, valued at approximately £347,902 (net), with a gross amount of £417,482.4, has been awarded to AtkinsRéalis UK Ltd due to their proprietary technical capabilities and exclusive rights over the CCIL system. Companies with similar expertise and infrastructure may find valuable growth prospects in pursuing strategic partnerships or bidding for future related tenders, especially if they can demonstrate unique technical capabilities or proprietary offerings catering to the needs of large-scale, round-the-clock service provisions.

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Notice Information

Notice Title

Support Hosting, Maintenance including developer days for CCIL

Notice Description

Provision of support, hosting, maintenance, and developer days for the Control Centre Incident Log (CCIL) service. The contract covers secure hosting, application support, disaster recovery, backups, integrations, and helpdesk services for approximately 8,500 users. Services must be delivered continuously (24x7x365) for the contract term of two years, from 1 January 2026 to 31 December 2027.

Procurement Information

AtkinsRealis UK Ltd is the only supplier able to deliver these services due to proprietary ownership of the CCIL system, exclusive technical capability, and integration requirements, making competition absent for technical reasons under Schedule 5 of the Procurement Act 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e77a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081524-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£347,902 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Nov 20253 months ago
Contract Period
1 Jan 2026 - 31 Dec 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LIMITED
Contact Name
Victoria Rampton
Contact Email
victoria.rampton@networkrail.co.uk
Contact Phone
+447581363307

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINSRÉALIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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