Award

Background Checking Services

FINANCIAL OMBUDSMAN SERVICE LIMITED

This public procurement record has 1 release in its history.

Award

24 Nov 2025 at 14:29

Summary of the contracting process

The Financial Ombudsman Service Limited, a public authority sub-central government entity, recently completed a procurement process for "Background Checking Services" under a limited competition procurement method. This service falls within the "services" industry category and specifically addresses investigation services. The contract was signed with Matrix SCM, a large supplier, on 27 October 2025, and will run from 28 November 2025 to 28 November 2028. While the delivery is regional across the UK, the service will significantly aid in candidate verification processes, with the possibility of two 12-month extensions.

This tender presents significant opportunities for businesses in the investigation and background checking sector, particularly those providing technological or automated solutions for verifying candidate backgrounds. Companies with robust systems for handling large volumes of data and ensuring compliance with legal and regulatory standards will find this contract advantageous for capturing regional markets. The "light touch" regime indicates a procedure accommodating service-based contracts, making it accessible for enterprises that can efficiently meet the detailed requirements set by the Financial Ombudsman Service. With a gross contract value of £298,800, it not only promises immediate revenue but also the possibility of relationship building with a key UK government entity.

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Notice Title

Background Checking Services

Notice Description

Provision of candidate background checking services

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e786
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076522-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79720000 - Investigation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£298,800 £100K-£500K

Notice Dates

Publication Date
24 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Oct 20253 months ago
Contract Period
28 Nov 2025 - 28 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE LIMITED
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

MATRIX SCM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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