Notice Information
Notice Title
Friends and Family Test Messaging Provision
Notice Description
The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment. Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Planning Information
Mid and South Essex NHS Foundation Trust are interested to understand what solutions or delivery models might be possible, and how the market could help us achieve the intended outcomes for Friends and Family Test. We are not seeking detailed proposals or formal commitments, we would like to invite suppliers to share ideas, innovations, and approaches for how the requirement outlined in the attached document could be met. To obtain further information, including all documentation, please follow these steps: 1. Log in to the supplier portal at https://health-family.force.com/s/Welcome 2. Locate the opportunity using 3. Click Register Interest C404521
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05ea77
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/077999-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64212100 - Short Message Service (SMS) services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Nov 20256 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 12 Dec 20251 weeks to go
- Award Date
- Not specified
- Contract Period
- 31 Mar 2026 - 31 Mar 2027 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MID AND SOUTH ESSEX NHS FOUNDATION TRUST
- Contact Name
- Ben La Rocca
- Contact Email
- benjamin.larocca@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- BASILDON
- Postcode
- SS16 5NL
- Post Town
- Southend-on-Sea
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH37 Essex Thames Gateway
- Delivery Location
- TLH3 Essex
-
- Local Authority
- Basildon
- Electoral Ward
- Langdon Hills
- Westminster Constituency
- South Basildon and East Thurrock
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/077999-2025
28th November 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/077825-2025
27th November 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05ea77-2025-11-28T11:10:50Z",
"date": "2025-11-28T11:10:50Z",
"ocid": "ocds-h6vhtk-05ea77",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PBVJ-9475-ZCMD",
"name": "Mid and South Essex NHS Foundation Trust",
"identifier": {
"scheme": "GB-PPON",
"id": "PBVJ-9475-ZCMD"
},
"address": {
"streetAddress": "Nethermayne",
"locality": "Basildon",
"postalCode": "SS16 5NL",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH37"
},
"contactPoint": {
"name": "Ben La Rocca",
"email": "benjamin.larocca@nhs.net"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.mse.nhs.uk/",
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthorityCentralGovernment",
"description": "Public authority - central government"
}
]
}
}
],
"buyer": {
"id": "GB-PPON-PBVJ-9475-ZCMD",
"name": "Mid and South Essex NHS Foundation Trust"
},
"planning": {
"milestones": [
{
"id": "engagement",
"type": "engagement",
"description": "Mid and South Essex NHS Foundation Trust are interested to understand what solutions or delivery models might be possible, and how the market could help us achieve the intended outcomes for Friends and Family Test. We are not seeking detailed proposals or formal commitments, we would like to invite suppliers to share ideas, innovations, and approaches for how the requirement outlined in the attached document could be met. To obtain further information, including all documentation, please follow these steps: 1. Log in to the supplier portal at https://health-family.force.com/s/Welcome 2. Locate the opportunity using 3. Click Register Interest C404521",
"dueDate": "2025-12-12T23:59:59Z",
"status": "scheduled"
}
],
"documents": [
{
"id": "077825-2025",
"documentType": "marketEngagementNotice",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/077825-2025",
"datePublished": "2025-11-27T16:06:07Z",
"format": "text/html"
},
{
"id": "077999-2025",
"documentType": "marketEngagementNotice",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/077999-2025",
"datePublished": "2025-11-28T11:10:50Z",
"format": "text/html"
}
]
},
"tender": {
"id": "W212857",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Friends and Family Test Messaging Provision",
"description": "The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment. Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "64212100",
"description": "Short Message Service (SMS) services"
}
],
"deliveryAddresses": [
{
"region": "UKH3",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH3",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"mainProcurementCategory": "services",
"aboveThreshold": true,
"lots": [
{
"id": "1",
"contractPeriod": {
"startDate": "2026-04-01T00:00:00+01:00",
"endDate": "2027-03-31T23:59:59+01:00",
"maxExtentDate": "2028-03-31T23:59:59+01:00"
},
"hasRenewal": true,
"status": "planning"
}
],
"status": "planning",
"amendments": [
{
"id": "077999-2025",
"description": "Missing the link to Atamis"
}
]
},
"language": "en"
}