Friends and Family Test (FFT)

{
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    "id": "ocds-h6vhtk-05ea77-2026-04-22T10:57:29+01:00",
    "date": "2026-04-22T10:57:29+01:00",
    "ocid": "ocds-h6vhtk-05ea77",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PBVJ-9475-ZCMD",
            "name": "Mid and South Essex NHS Foundation Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBVJ-9475-ZCMD"
            },
            "address": {
                "streetAddress": "Nethermayne",
                "locality": "Basildon",
                "postalCode": "SS16 5NL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH37"
            },
            "contactPoint": {
                "name": "Ben La Rocca",
                "email": "benjamin.larocca@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.mse.nhs.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PBVJ-9475-ZCMD",
        "name": "Mid and South Essex NHS Foundation Trust"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Mid and South Essex NHS Foundation Trust are interested to understand what solutions or delivery models might be possible, and how the market could help us achieve the intended outcomes for Friends and Family Test. We are not seeking detailed proposals or formal commitments, we would like to invite suppliers to share ideas, innovations, and approaches for how the requirement outlined in the attached document could be met. To obtain further information, including all documentation, please follow these steps: 1. Log in to the supplier portal at https://health-family.force.com/s/Welcome 2. Locate the opportunity using 3. Click Register Interest C404521",
                "dueDate": "2025-12-12T23:59:59Z",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "077825-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/077825-2025",
                "datePublished": "2025-11-27T16:06:07Z",
                "format": "text/html"
            },
            {
                "id": "077999-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/077999-2025",
                "datePublished": "2025-11-28T11:10:50Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "C441510",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Friends and Family Test (FFT)",
        "description": "The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. MSEFT is opening this opportunity to tender for the provision of this service",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "64212200",
                        "description": "Enhanced Messaging Service (EMS) services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH3",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH3",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-09-01T00:00:00+01:00",
                    "endDate": "2029-08-31T23:59:59+01:00",
                    "maxExtentDate": "2031-08-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "active",
                "value": {
                    "amountGross": 600000,
                    "amount": 500000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical Envelope",
                            "description": "Technical Requirements",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial Envelope",
                            "description": "Commercial Envelope Assessment",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
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                        },
                        {
                            "type": "quality",
                            "name": "Social Value Envelope",
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                                }
                            ]
                        }
                    ]
                },
                "renewal": {
                    "description": "two (2) twelve (12) month extension periods"
                }
            }
        ],
        "status": "active",
        "amendments": [
            {
                "id": "077999-2025",
                "description": "Missing the link to Atamis"
            }
        ],
        "value": {
            "amountGross": 600000,
            "amount": 500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "Documentation and Submission can be found through the Atamis e-Tendering portal. By searching C441510 or Friends and Family Test - Patient Experience https://atamis-1928.my.site.com/s/Welcome",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-05-20T10:52:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-05-01T18:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-07-01T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest"
            },
            {
                "id": "036472-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/036472-2026",
                "datePublished": "2026-04-22T10:57:29+01:00",
                "format": "text/html"
            }
        ],
        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2031-07-01T23:59:59+01:00"
                }
            ]
        }
    },
    "language": "en"
}