Award

HC2296 - NHS Advocacy & Complaints Service

WILTSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

04 Dec 2025 at 12:38

UK6 - Contract Award Notice
Summary of the contracting process

Wiltshire Council has awarded the contract for the NHS Advocacy & Complaints Service in Wiltshire, providing free and specialist advocacy to individuals wishing to make complaints about NHS services. The contract was finalised through a limited competition procurement method, specifically within a "Below threshold - limited competition" framework, highlighting a light touch special regime. The procurement process has reached the award stage with the contract being active as of 4th December 2025 and scheduled for signature by 19th December 2025. The contract, valued at £113,883 with an additional gross amount of £136,660, is set for a duration term starting from 1st April 2026 and ending on 31st March 2028, with potential renewal for an additional year. Key classifications for this service fall under administrative healthcare services, to be delivered within the UKK15 region, specifically catering to the Wiltshire area.

This contract offers substantial opportunities for business growth, particularly for firms proficient in healthcare service delivery and advocacy. Ideal contenders for such tenders would include organisations capable of managing public authority collaborations, having experience with administrative healthcare services. The contract’s renewal prospects further enhance its attractiveness for businesses seeking long-term engagement, whilst the "light touch" regime allows for greater accessibility to service providers of suitable scale. With VoiceAbility Advocacy already chosen as the supplier, other similar organisations may benefit by observing nuances in this awarded tender and preparing for subsequent opportunities within similar procurement categories.

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Notice Information

Notice Title

HC2296 - NHS Advocacy & Complaints Service

Notice Description

The NHS Advocacy & Complaints Service in Wiltshire provides free, specialist, and independent advocacy to support individuals wishing to make a complaint about NHS services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05eeb9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079717-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75122000 - Administrative healthcare services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£113,883 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Dec 20252 months ago
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WILTSHIRE COUNCIL
Contact Name
Helen Danford
Contact Email
helen.danford@wiltshire.gov.uk
Contact Phone
+441225713267

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Supplier Information

Number of Suppliers
1
Supplier Name

VOICEABILITY ADVOCACY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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