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Provision of Concierge Security Services

Together Housing Association Limited

This public procurement record has 3 releases in its history.

Award

17 Sep 2026 at 16:17

UK7 - Contract Details Notice
Award

12 Aug 2026 at 20:18

UK6 - Contract Award Notice
Tender

04 Dec 2025 at 12:39

UK4 - Tender Notice
Summary of the contracting process

Together Housing Association Limited procured concierge security services for its supported housing portfolio. The requirement covered two service areas: staffed concierge security at the James Street homelessness supported housing scheme in Darwen and Hollin Street scheme in Blackburn, providing fixed-hours coverage to protect buildings and customers outside the housing association’s normal working hours; and reactive, call-off concierge security across the wider portfolio. Call-outs may cover non-secure buildings, major leaks or system failures, power outages, threats of arson, anti-social behaviour and unauthorised access. The work is categorised as security services. Delivery covers Blackburn, Darwen and wider geographical locations across Together Housing’s portfolio in the North West. The buyer is a public undertaking based in Halifax.

The procurement is complete: both lots were awarded on 17 June 2026 and the contract was signed on 17 September 2026. The open procedure attracted 33 bids for each lot. SSG Support Services Group Limited and MPD FM Limited were jointly awarded both lots for £1,323,978.48 gross. The active contract runs from 1 October 2026 to 30 September 2029, with two additional one-year extensions available, allowing a maximum end date of 30 September 2031. Lot 1 was evaluated on quality at 65%, pricing at 25% and social value at 10%. Lot 2 used quality at 65%, price at 30% and social value at 5%. Both lots were identified as suitable for SMEs and voluntary, community or social enterprises, and the requirement is recurrent.

This award demonstrates substantial, recurring demand from Together Housing for contracted security provision across supported housing and a wider housing portfolio. Suppliers well placed for a future requirement would need to provide reliable concierge security officers, maintain continuous staffing at fixed locations, and respond quickly to reactive call-outs involving building security, customer safety and urgent incidents. Relevant operational capability includes handling unauthorised access, anti-social behaviour, fire-related threats, building defects, utility failures and other emergencies while working in homelessness and supported-housing environments. Credible competitors would benefit from a demonstrable quality-led service model, strong mobilisation and workforce management, effective incident response, and the capacity to cover both planned staffing and portfolio-wide call-off work. Social value delivery formed part of the evaluation, so suppliers should be able to evidence meaningful local or community benefits alongside service performance.

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Notice Information

Notice Title

Provision of Concierge Security Services

Notice Description

Together Housing Association Limited (THA) is seeking to procure a concierge security contract commencing on 1st April 2026. The contract will be awarded to one or more organisations for a fixed term of three years (36 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement The invitation to tender is divided into two lots, and contractors may submit bids for one or more of these lots. Lot 1 - Concierge Security Services: Homelessness Supported Housing Scheme James Street (Darwen) and Hollin Street (Blackburn) Provision of concierge security at two supported housing schemes designed for individuals and families who are experiencing homelessness. The provision of this service is required to maintain 24-hour staffing for building and customer safety outside THA's non-working hours. The contract is for fixed hours at two (2) locations in Blackburn and Darwen. Further details on together housings requirements can be found in ITT Section 6 - Concierge Security Specification. Lot 2 - Concierge Security Services: Building Security and Customer Safety - Call-Off Only. Provision of reactive (call-off) concierge security services as and when required by together housing this provision is required to ensure building and customer safety across the groups portfolio. Emergency situations, where together housing may utilise Lot 2 may include, but are not limited to: * non-secure buildings. * major leaks or system failures. * power outages. * threats of arson. * anti-social behaviour. * unauthorized access. Further details on together housings requirements and geographical locations can be found in ITT Section 6 - Concierge Security Specification.

Lot Information

Lot 1 - Concierge Security Services: Homelessness Supported Housing Scheme James Street (Darwen) and Hollin Street (Blackburn)

Renewal: 2 x 12 month optional extension periods

Lot 2 - Concierge Security Services: Building Security and Customer Safety - Call-Off Only.

Renewal: 2 x 12 month optional extension periods

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05eeba
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088366-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79710000 - Security services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,323,978 £1M-£10M
Contracts Value
£1,323,978 £1M-£10M

Notice Dates

Publication Date
17 Sep 20261 months ago
Submission Deadline
16 Jan 2026Expired
Future Notice Date
Not specified
Award Date
17 Jun 20264 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
2029-09-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Together Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HALIFAX
Postcode
HX1 2EB
Postcode Area
Halifax
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
TLD North West (England), TLD41 Blackburn with Darwen
Local Authority
Calderdale
Electoral Ward
Town
Westminster Constituency
Halifax

Supplier Information

Number of Suppliers
2
Supplier Names

SSG Support Services Group LTD

MPD FM Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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