Award

National Vaccination Programme (ServiceNow Development, Maintenance and Support)

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 1 release in its history.

Award

05 Dec 2025 at 08:35

Summary of the contracting process

The procurement process for the National Vaccination Programme, particularly focused on ServiceNow development, maintenance, and support, is managed by The Common Services Agency, known as NHS National Services Scotland (NSS). This project falls under the IT services industry, specifically targeting consulting, software development, internet, and support services. Located in the United Kingdom, the contract was awarded on 5th December 2025, with Insight Direct (UK) Ltd as the active supplier. The procurement follows a limited method, characterised by an award procedure without prior publication of a call for competition, and is based on a call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system. This award signifies the completion of the tender stage, indicating the contract's activation status at a value of £90,000.

This tender presents substantial opportunities for businesses specialising in software development and IT services, particularly those with expertise in ServiceNow solutions and national systems integrations. Such businesses can benefit from participating in projects that require technical delivery, custom application development, and support for operational requirements related to national projects, including pandemic preparedness. Enterprises geared towards developing API integrations and platform enhancements are particularly well-suited to take advantage of the contract's requirements. The project highlights the significance of collaborative work with stakeholders and cross-functional teams, making it a lucrative opportunity for tech firms aiming to expand their service offerings within the public sector, especially in health-related digital initiatives.

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Notice Title

National Vaccination Programme (ServiceNow Development, Maintenance and Support)

Notice Description

The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.

Lot Information

Lot 1

NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code

Procurement Information

Call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ef40
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079963-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£90,000 Under £100K

Notice Dates

Publication Date
5 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Dec 20252 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
Not specified
Contact Email
ruaridh.armitage@nhs.scot
Contact Phone
+44 1312756000

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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