Notice Information
Notice Title
NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Notice Description
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
Planning Information
To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05ef9c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/080123-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72212512 - Interactive voice response software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Dec 20253 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 19 Jan 20262 months to go
- Award Date
- Not specified
- Contract Period
- 30 Sep 2026 - 30 Sep 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NUNEATON AND BEDWORTH BOROUGH COUNCIL
- Contact Name
- Not specified
- Contact Email
- procurement@nuneatonandbedworth.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NUNEATON
- Postcode
- CV11 5AA
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG13 Warwickshire CC
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Nuneaton and Bedworth
- Electoral Ward
- St Mary's
- Westminster Constituency
- Nuneaton
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/080123-2025
5th December 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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