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IP Telephony Contract Renewal

Northumbria Healthcare Facilities Management

This public procurement record has 10 releases in its history.

ContractAmendment

14 Sep 2026 at 10:54

UK10 - Contract Change Notice
ContractAmendment

10 Sep 2026 at 11:25

UK10 - Contract Change Notice
Award

23 Jun 2026 at 13:58

UK7 - Contract Details Notice
Award

23 Jun 2026 at 13:51

Award Notice
AwardUpdate

02 Apr 2026 at 11:00

UK6 - Contract Award Notice
AwardUpdate

02 Apr 2026 at 10:40

UK6 - Contract Award Notice
Award

27 Mar 2026 at 16:21

UK6 - Contract Award Notice
TenderUpdate

18 Mar 2026 at 08:23

Tender Notice
Award

03 Mar 2026 at 09:31

Award Notice
Tender

10 Dec 2025 at 08:52

UK4 - Tender Notice
Summary of the contracting process

Northumbria Healthcare Facilities Management procured the renewal of an IP telephony solution for Northumbria Healthcare. The requirement covers telecommunications services, including the installation, repair and maintenance of line telephony equipment. Delivery is in Northumberland, supporting the healthcare organisation’s communications infrastructure. The buying organisation is Northumbria Healthcare Facilities Management, part of the Northumbria Healthcare group. This is a technology and telecommunications services requirement rather than a general IT support contract: relevant suppliers are those able to provide, install and maintain business telephony systems for a large healthcare environment. The procurement was arranged as one lot covering the complete IP telephony renewal requirement, rather than separate lots for installation, support or equipment.

The procurement is complete and has been awarded to Maintel Europe Ltd following an open procedure. Two electronic bids were received and the sole stated award criterion was price. The award was dated 1 April 2026, with an awarded value of £1,994,877 excluding VAT (£2,333,852 including VAT). The contract was signed on 29 May 2026 and is active. Its recorded contract period runs from 11 September 2026 to 19 April 2029, with two 12-month extensions available and a maximum extent date of 28 May 2031. The recorded contract value is £2,307,778.90 excluding VAT (£2,709,334.28 including VAT). A later contract change provides for £312,901.90 excluding VAT (£375,482.28 including VAT) in third-party cost increases; the change was made under provisions already included in the contract.

This award indicates demand for suppliers that can deliver a complete IP telephony service for a healthcare organisation, combining installation with ongoing repair and maintenance of telephony equipment. A credible competitor would need the technical capability to design or renew an IP telephony environment, install associated line telephony equipment and provide dependable operational support. The requirement favoured a supplier able to take responsibility for an integrated service rather than a narrow equipment-only package. Experience of maintaining communications infrastructure in a complex, service-critical organisation would be commercially relevant, particularly where continuity and responsive fault resolution matter. The competition attracted two electronic bids and no bids from SMEs, suggesting that future competitors should be prepared to demonstrate sufficient delivery capacity and established telecommunications capability for a sizeable, single-lot requirement.

How relevant is this notice?

Notice Information

Notice Title

IP Telephony Contract Renewal

Notice Description

Provision of IP Telephony Solution for Northumbria Healthcare

Lot Information

Lot 1

Renewal of IP Telephony. Additional information: This is a re-issued Contract Award Notice

Renewal: 2 x 12 Month extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f25c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086753-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

51 - Installation services (except software)

64 - Postal and telecommunications services

CPV Codes

50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

51340000 - Installation services of line telephony equipment

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£750,000 £500K-£1M
Lots Value
£750,000 £500K-£1M
Awards Value
£1,994,877 £1M-£10M
Contracts Value
£4,302,655 £1M-£10M

Notice Dates

Publication Date
14 Sep 20263 weeks ago
Submission Deadline
16 Jan 2026Expired
Future Notice Date
Not specified
Award Date
1 Apr 20266 months ago
Contract Period
11 Sep 2026 - 19 Apr 2029 2-3 years
Recurrence
2031-12-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Northumbria Healthcare Facilities Management
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH SHIELDS
Postcode
NE27 0QJ
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC21 Northumberland
Local Authority
North Tyneside
Electoral Ward
Shiremoor
Westminster Constituency
Tynemouth

Supplier Information

Number of Suppliers
1
Supplier Name

Maintel Europe Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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