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Cortex service and maintenance

The Chief Constable of Thames Valley Police

This public procurement record has 2 releases in its history.

Award

27 Mar 2026 at 11:05

UK6 - Contract Award Notice
Award

15 Dec 2025 at 14:02

UK5 - Transparency Notice
Summary of the contracting process

The public procurement process for the "Cortex service and maintenance" contract, initiated by The Chief Constable of Thames Valley Police, involves the provision of service and maintenance for software applications such as Cortex, Call Touch, and Aspire. This contract falls under the industry category of Software package and information systems. The procurement process utilized a direct award method, streamlining the process for a necessary service. The contract encompasses the entire UK region, with an award date of 27 March 2026, and it includes a contract period starting on 10 April 2026 and concluding on 9 February 2029, with the possibility of renewal up to 2032.

This tender offers significant business growth opportunities, particularly for businesses involved in software support services. The nature of the procurement process through a direct award indicates that incumbents in similar areas could have a strategic advantage. Although the current supplier, SOFTWARE LTD., aligns as an SME, other organisations equipped with expertise in software maintenance and system support within emergency services frameworks could be well-positioned to compete for future extensions or similar projects. This competitive space creates avenues for both emerging companies and established firms, particularly those specializing in maintaining and supporting complex software systems across broad geographic scales.

How relevant is this notice?

Notice Information

Notice Title

Cortex service and maintenance

Notice Description

The provision of service and maintenance services for Cortex, Call Touch and Aspire Applications.

Procurement Information

The Emergency Services Mobile Communications Programme (ESMCP), led by the Home Office, is expected to take effect in 2029. In order to maintain continuity of secure and effective communications over Airwave during the transition period, TVP requires a three-year contractual arrangement with our incumbent supplier. This interim contract will ensure sufficient software capability and provide a managed pathway towards adoption of the ESMCP's designated supplier for future emergency services communications.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f5c9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028402-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£520,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Dec 20258 months ago
Contract Period
10 Apr 2026 - 9 Feb 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Chief Constable of Thames Valley Police
Additional Buyers

The Chief Constable for Hampshire and the Isle of Wight

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
OX5 1NZ
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
Cherwell
Electoral Ward
Kidlington West
Westminster Constituency
Bicester and Woodstock

Supplier Information

Number of Suppliers
2
Supplier Names

SOFTCAT PLC

SOFTWARE LTD.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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