Award

The Deployment of Phase 3 of VIVIDs Transformation Programme using iProperty Cloud on MS Dynamics 365

VIVID HOUSING LTD

This public procurement record has 1 release in its history.

Award

15 Dec 2025 at 16:03

UK5 - Transparency Notice
Summary of the contracting process

The procurement process concerning VIVID Housing Ltd revolves around the deployment of Phase 3 of their Transformation Programme using iProperty Cloud on MS Dynamics 365. This contract falls under the industry category of IT services, specifically consulting, software development, internet, and support. Located in Portsmouth, United Kingdom, VIVID Housing Ltd acts as the buyer, while TECHLABS LONDON LTD fulfills the role of the supplier. The procurement method is a direct award, justified under section 41(1)(a) and paragraph 5 of Schedule 5 of the Procurement Act 2023. The contract award notice was published on 15th December 2025, and key dates include the contract start on 5th January 2026, with completion slated for 30th June 2027, and potential renewal for an additional six months. The procurement stage is currently in the award phase with a scheduled future signature date of 29th December 2025.

This tender represents substantial opportunities for businesses, particularly those specialising in IT services, as it involves significant implementation activities including configuration and integration of cutting-edge technologies. The focus on areas like Income & Arrears, Tenancy Management, and Asset Management opens avenues for companies with expertise in areas like real-time payment systems and predictive analytics. Although the procurement was awarded through direct appointment due to the exclusive intellectual property held by TECHLABS, small and medium-sized enterprises that possess niche capabilities and previous involvement with VIVID’s systems might identify partnership and subcontracting opportunities to contribute to this expansive phase of the programme. Additionally, businesses that can provide solutions compatible with VIVID’s existing systems may be well-positioned for future collaborations under subsequent phases.

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Notice Information

Notice Title

The Deployment of Phase 3 of VIVIDs Transformation Programme using iProperty Cloud on MS Dynamics 365

Notice Description

to build and deploy Phase 3 of VIVIDs Transformation Programme using iProperty Cloud on MS Dynamics 365. The scope will cover Income & Arrears, Tenancy Management and Asset Management. The implementation includes configuration of iProperty Cloud, extensions to Online Account, chat and WhatsApp journeys, integration to Capita Open Accounts, Azure Synapse/Data bricks for Data Management and third-party systems for real-time payment and predictive arrears.

Procurement Information

VIVID considers that the direct award of the contract to Techlabs to build and deploy Phase 3 of VIVIDs Transformation Programme using iProperty Cloud on MS Dynamics 365 is justified pursuant to section 41(1)(a) and paragraph 5 of schedule 5 of the Procurement Act 2023. As noted in the summary of the contract subject matter above, phase 3 relates to Income & Arrears, Tenancy Management and Asset Management, and the scope of the contract includes implementation of configuration of iProperty Cloud, extensions to Online Account, chat and WhatsApp journeys, integration to Capita Open Accounts, Azure Synapse/Data bricks for Data Management and third-party systems for real-time payment and predictive arrears. VIVID is satisfied that Techlabs is not an excluded supplier and therefore section 41(1)(a) of the Procurement Act 2023 can be relied on, and VIVID is also satisfied that the conditions in paragraph 5 of Schedule 5 of the Procurement Act 2023 are met. TechLabs owns the specific intellectual property in the iProperty Cloud Solution which is relevant and necessary to the effective delivery of Phase 3 and therefore holds an exclusive right for the purposes of paragraph 5(a) of Schedule 5. Given the essential nature of this intellectual property to delivery of the project, it is therefore the only supplier able to provide the services. VIVID has considered for the purposes of paragraph 5(b) of Schedule 5 whether there are reasonable alternatives to those services and is satisfied that there are no reasonable alternatives. Techlabs has inherent knowledge of the product and the services provided under Phase 1 and Phase 2 of the Transformation Programme which is essential for the delivery of the services in Phase 3 and no other supplier was identified that is able to deliver the iProperty Cloud Solution. VIVID did not identify any other solution that was suitable to interoperate with the existing systems introduced under Phases 1 and 2 (which is essential for the purposes of VIVID's requirements).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f605
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083024-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Dec 20252 months ago
Contract Period
5 Jan 2026 - 30 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VIVID HOUSING LTD
Contact Name
Not specified
Contact Email
procurement.admin@vividhomes.co.uk
Contact Phone
Not specified

Buyer Location

Locality
PORTSMOUTH
Postcode
PO2 8HB
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
Not specified
Local Authority
Portsmouth
Electoral Ward
Nelson
Westminster Constituency
Portsmouth North

Supplier Information

Number of Suppliers
1
Supplier Name

TECHLABS LONDON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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