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Halo IT Service Management Tool Software and user Licenses

Guildford Borough Council

This public procurement record has 1 release in its history.

Award

15 Dec 2025 at 16:25

UK7 - Contract Details Notice
Summary of the contracting process

This procurement process, conducted by Guildford Borough Council, pertains to the award of a contract for "Halo IT Service Management Tool Software and user Licenses". It falls under the industry category of software package and information systems and was aimed at acquiring cloud-based ITSM solutions to enhance service desk functionalities. The contract was signed on 19th September 2025, with the performance period lasting until 18th September 2027, with potential extension beyond 2028. The procurement stage reached completion with the award made to HALO SERVICE SOLUTIONS LTD, classified as a small and medium-sized enterprise (SME). The tender process followed a 'Below threshold - unknown' procurement method and was centred in the UKJ region of the United Kingdom.

This tender presents substantial opportunities for businesses specialising in IT service management software and solutions, particularly SMEs capable of delivering comprehensive ITSM processes aligned with ITIL standards. Companies with expertise in providing cloud-based software solutions with intuitive, codeless interfaces and automation capabilities would be well-positioned to compete. As Guildford Borough Council is a public authority operating at a sub-central government level, successful collaboration with such entities often leads to increased credibility and potential further contracts within public sector procurement circles.

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Notice Information

Notice Title

Halo IT Service Management Tool Software and user Licenses

Notice Description

Call off contract for the procurement of the Halo IT Service Management Tool. A cloud based ITSM solutions with service desk functionality, aligned with IT service Management policies and processes on an intuitive, codeless interface. Suppling flexible ITIL aligned processes and CMDB with automation out of the box. Provide the use of experienced, in-house ITSM team.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f60f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083041-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£146,880 £100K-£500K

Notice Dates

Publication Date
15 Dec 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Sep 202511 months ago
Contract Period
19 Sep 2025 - 18 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Guildford Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU2 4BB
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Guildford
Electoral Ward
St Nicolas
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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