Award

ServiceNow licensing extension

SCIENCE MUSEUM GROUP

This public procurement record has 2 releases in its history.

Award

16 Dec 2025 at 14:23

UK6 - Contract Award Notice
Award

16 Dec 2025 at 14:14

UK5 - Transparency Notice
Summary of the contracting process

The procurement process detailed in the recent contracts involves the Science Museum Group, a well-known public authority operating within the central government framework, located in the renowned Science Museum, London, SW7 2DD, United Kingdom. The tender, titled "ServiceNow licensing extension", pertains to the extension of an existing ServiceNow licensing agreement for an additional three years, falling within the software package and information systems category. This direct award is justified under the UK Procurement Act 2023 due to the technical constraints associated with switching suppliers, thereby ensuring continuity, interoperability, and maintainability. The award stage is currently pending, with key dates including a planned contract start on 31st December 2025, concluding on 30th December 2028, and potentially extending to 2029. The standstill period concludes on 29th December 2025.

This tender allows businesses specialising in software solutions and enterprise applications to expand their reach by aligning with public sector demands. Although the direct award is currently directed towards SERVICENOW UK LIMITED, companies providing complementary services or products relevant to ServiceNow or offering enhancements in integration capabilities and operational support may find opportunities in contract renewals or subsequent tenders. The Science Museum Group's focus on maintaining technical stability and operational compatibility suggests potential collaboration for businesses adept in offering bespoke and scalable system solutions. This contract represents a significant opportunity for large-scale service providers aiming to fortify their position in the public sector IT services market.

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Notice Information

Notice Title

ServiceNow licensing extension

Notice Description

Extension of existing ServiceNow licensing for 3 years.

Procurement Information

This direct award is justified under Section 41 and Schedule 5, paragraph 7 of the Procurement Act 2023, which permits a contracting authority to award a contract without competition where the contract is an extension or partial replacement of existing goods/services and: * a change in supplier would result in goods/services that are different from, or incompatible with, the existing goods/services; and * that difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. In this case, the award covers the continued use of our ServiceNow platform for three years. We have developed multiple bespoke services and integrations on ServiceNow; switching to another system would render these custom elements incompatible and require extensive re-builds, complex data migration, re-integration with dependent systems, and comprehensive re-training of staff. Taken together, these impacts would create disproportionate technical difficulties and operational risk, so retaining the incumbent supplier is the only practicable route to ensure continuity, interoperability, and maintainability of our core service management capability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f6d2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083424-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£546,500 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Dec 20252 months ago
Contract Period
31 Dec 2025 - 30 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCIENCE MUSEUM GROUP
Contact Name
Not specified
Contact Email
procurement@sciencemuseum.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW7 2DD
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICENOW

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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