Notice Information
Notice Title
Provision of Contact Centre Accreditation and Membership
Notice Description
DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA's intention is to renew this membership & gain Version 8 accreditation for the term of this contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f79f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/084336-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £41,000 Under £100K
- Contracts Value
- £41,000 Under £100K
Notice Dates
- Publication Date
- 18 Dec 20252 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 17 Dec 20252 months ago
- Contract Period
- 17 Dec 2025 - 15 Dec 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DRIVER AND VEHICLE LICENSING AGENCY
- Contact Name
- Not specified
- Contact Email
- sourcetopay.helpdesk@dvla.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- MORRISTON
- Postcode
- SA6 7JL
- Post Town
- Swansea
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL4 Mid and South West Wales
- Small Region (ITL 3)
- TLL43 Swansea
- Delivery Location
- Not specified
-
- Local Authority
- Swansea
- Electoral Ward
- Mynydd-bach
- Westminster Constituency
- Swansea West
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/084336-2025
18th December 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/083740-2025
17th December 2025 - Contract award notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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