Notice Information
Notice Title
ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Notice Description
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f898
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/018882-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £495,878 £100K-£500K
- Lots Value
- £495,878 £100K-£500K
- Awards Value
- £192,418 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Mar 20261 months ago
- Submission Deadline
- 16 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Mar 20261 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2027 6-12 months
- Recurrence
- 2028-10-01
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROCHDALE BOROUGHWIDE HOUSING LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- ROCHDALE
- Postcode
- OL16 2UP
- Post Town
- Oldham
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD37 Greater Manchester North East
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Rochdale
- Electoral Ward
- Central Rochdale
- Westminster Constituency
- Rochdale
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/018882-2026
3rd March 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/084163-2025
18th December 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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