Award

Netcall Service & Support Renewal

THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE

This public procurement record has 1 release in its history.

Award

30 Dec 2025 at 12:35

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process, conducted by The Police and Crime Commissioner for Cambridgeshire, focuses on the renewal of service and support for the Netcall solution, specifically the Liberty Operator Services and QueueBuster Solution Care Enhanced. The industry category is services, particularly telephone-answering services. The location is in Huntingdon, Cambridgeshire, within the United Kingdom. This process is at the Award stage, having been completed on 30th December 2025, with the contract beginning on 5th February 2026 and ending on 4th February 2027. The procurement method was direct, conducted below threshold and without competition.

This tender offers opportunities for businesses specialising in IT services, especially those with expertise in telecommunications and support services. Large-scale companies that have experience in providing similar maintenance and support solutions are well-suited to compete in such tenders. Although this specific contract has been awarded to Netcall Technology Limited, future opportunities of a similar nature could be beneficial for companies looking to leverage their technical service capabilities in the public sector.

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Notice Information

Notice Title

Netcall Service & Support Renewal

Notice Description

Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fe1e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086424-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£26,876 Under £100K

Notice Dates

Publication Date
30 Dec 20251 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Dec 20251 months ago
Contract Period
5 Feb 2026 - 4 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUNTINGDON
Postcode
PE29 9LA
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Huntingdonshire
Electoral Ward
Huntingdon North
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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