Award

CCGANI Case Management System

BUSINESS SERVICES ORGANISATION ITS

This public procurement record has 3 releases in its history.

Award

17 Feb 2026 at 15:06

Award

30 Dec 2025 at 13:25

Award

30 Dec 2025 at 13:15

Summary of the contracting process

The Business Services Organisation ITS has awarded a contract for the CCGANI Case Management System to Fluent Technology Limited. This procurement process falls under the industry category of IT services, specifically consulting, software development, Internet, and support, and takes place in Belfast, Northern Ireland. The procurement stage has been completed with the award being activated on 17 February 2026. The contract is set for a period starting from 1 February 2026 and ending on 30 January 2028, with a possible extension until 30 January 2029. The procurement method utilised was a direct award, justified by the intellectual property rights held by the current supplier, Fluent Technology Limited. Additionally, there is an anticipated system upgrade scheduled before October 2026.

This tender presents significant opportunities for businesses engaged in IT services specialising in case management systems, software development, and system upgrades. Firms adept in navigating legal frameworks related to data retention and statutory requirements will find this contract particularly suited to their expertise. SMEs with a strong background in implementing and maintaining bespoke IT solutions within the health and social care sector can leverage this contract to enhance their portfolio and create lasting partnerships with government bodies, given the unique and high-demand nature of CCGANI's services. Additionally, businesses experienced in working with devolved regulations in Northern Ireland are well-positioned to benefit from participating in similar future procurement exercises.

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Notice Title

CCGANI Case Management System

Notice Description

Guardian Case Informtaion System (GCIS) holds data on CCGANI's cases involving children and young people who are subject to public law and adoption proceedings. This includes all case management data, case review information, performance reporting data and the tool assists in responses to Data Subject Access Requests (DSAR's) and FOIs. CCAGNI's guardian and administrative staff use GCIS system to centrally record and update the status of all its cases and without this system CCAGNI would not have a centralised repository of case data and ultimately would not have an online tool to fulfil its statutory function. % of the 7 staff Children Court Guardian Agency staff use GCIS including 5 self-employed guardians who also access the system. It is important to note that the demand for CCGANI services is evergrowing with the Agencys greatest challenge being its ability to allocate cases to Guardians, in a timely way. Allocation of cases is done via this system. Due to the nature of the work CCAGNI undertakes, the GCIS system is a very unique requirement to this particular Arm's Length Body (ALB) within the Health and Social Care System. A new retendering exercise began following the approval of the existing contract extension to allow sufficient time to scope a further business case. CCGANI plan to start the re-tendering exercise as soon as we have secured the extension of the existing contract (due to expire on 31st January 2026). CCGANI have one know "upgrade" included as the SOW (statement of works) which needs undertaken in advance of next October (2026). DHCNI have not approved additional spend in terms of maintenance/upgrades. These are to be submitted as additional busines cases if required. There is one known upgrade which has been approved to be undertaken in advance of October 2026.

Procurement Information

he current supplier owns the intellectual property rights of the GCIS system and due to the nature of the work CCGANI undertakes (and its statutory obligations), the GCIS system is very unique to CCGANI. It is important to note that the demand for CCGANI services is ever-growing with the Agencys greatest challenge being its ability to allocate cases to guaradians, in a timely way and current system holds all the data replating to childrens cases. Due to the legal obligations around data retention (up to 7 years) it is important we maintain the current system until such times as the retendering exercise is complete.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fe26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014403-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£180,000 £100K-£500K
Contracts Value
£180,000 £100K-£500K

Notice Dates

Publication Date
17 Feb 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Dec 20252 months ago
Contract Period
1 Feb 2026 - 30 Jan 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
BUSINESS SERVICES ORGANISATION ITS
Additional Buyers

BUSINESS SERVICES ORGANISATION PROCUREMENT AND LOGISTICS SERVICE

Contact Name
Not specified
Contact Email
itspmo@hscni.net
Contact Phone
Not specified

Buyer Location

Locality
BELFAST
Postcode
BT2 8DQ
Post Town
Northern Ireland
Country
Northern Ireland

Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified

Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

FLUENT TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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