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Enterprise Content Management Product Selection

THAMES WATER UTILITIES LIMITED

This public procurement record has 2 releases in its history.

Award

15 Jun 2026 at 16:03

UK6 - Contract Award Notice
Tender

08 Jan 2026 at 13:29

UK4 - Tender Notice
Summary of the contracting process

Thames Water Utilities Limited, located in Reading, UK, has completed the procurement of an Enterprise Content Management (ECM) platform to efficiently handle unstructured and semi-structured content such as documents, emails, and images. This process, initiated through a selective competitive flexible procedure, concluded with the contract intended for a five-year term starting on 30th June 2026, with options for extensions up to a maximum of eight years. The main procurement category is goods, specifically targeting software packages and information systems, with a total contract value of £5,000,000. The procurement follows UK data protection regulations and aims to ensure robust governance and security capabilities. The tendering process concluded with the award status pending as of 15th June 2026, and a standstill period up to 25th June 2026.

This tender provides a strategic opportunity for large-scale businesses, particularly those specialising in software and information systems, to deliver innovative ECM solutions to manage enterprise content effectively. Providers capable of ensuring seamless integration with existing systems, robust security measures, and intuitive user experiences are well-placed to benefit from this contract. It supports business growth by offering a significant contract value and long-term partnership prospects with Thames Water, a leading UK utility company. Additionally, the opportunity allows businesses to showcase their capacity to deliver cost-effective solutions with strong support and sustainability capabilities, enhancing their reputation and market presence within the utilities sector.

How relevant is this notice?

Notice Information

Notice Title

Enterprise Content Management Product Selection

Notice Description

Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities. The Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 February 2026, at 10 am.

Lot Information

Lot 1

Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0601e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/056311-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
£5,000,000 £1M-£10M
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jun 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Jun 20263 months ago
Contract Period
30 Jun 2026 - 29 Jun 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THAMES WATER UTILITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG1 8DB
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Reading
Electoral Ward
Thames
Westminster Constituency
Reading Central

Supplier Information

Number of Suppliers
1
Supplier Name

SER Solutions United Kingdom Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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