Award

Rail Customer Experience Survey data visualisation and communications support

TRANSPORT FOCUS

This public procurement record has 2 releases in its history.

Award

17 Feb 2026 at 12:55

Tender

08 Jan 2026 at 15:41

Summary of the contracting process

Transport Focus, a prominent public authority for central government in the United Kingdom, is overseeing an award for the "Rail Customer Experience Survey data visualisation and communications support". The procurement falls under the services industry category focusing on market research and consultancy services, with work primarily delivered in the UK. The project recently reached the contract award stage, with BEYOND WORDS STUDIO LIMITED selected as the supplier. The contract period runs from 17 February 2026 to 30 June 2026, with a total contract value of £60,000, including gross amount. The procurement method employed was open competition, specifically targeting below-threshold opportunities, showcasing a transparent and competitive bidding environment.

This tender presents significant business growth opportunities; particularly for agencies specialising in data visualisation and communications with a strong understanding of accessibility standards. Businesses that excel in creating engaging content, handling large datasets, and fostering collaborative partnerships would find this contract well-suited to showcase their expertise. With Transport Focus aiming to deliver pivotal insights into Britain's rail sector, firms within the digital design and reporting space have the prospect to expand their portfolio and influence industry-leading practices. SMEs and VCSEs committed to innovative and adaptive approaches to digital reporting are encouraged to engage, aligning their skills with Transport Focus's emphasis on quality and cost-effectiveness.

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Notice Title

Rail Customer Experience Survey data visualisation and communications support

Notice Description

Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.

Lot Information

Lot 1

Renewal: Extension possible depending on agreed schedule of work delivery.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06021e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014294-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79310000 - Market research services

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
£50,000 Under £100K
Awards Value
Not specified
Contracts Value
£50,000 Under £100K

Notice Dates

Publication Date
17 Feb 20265 days ago
Submission Deadline
28 Jan 2026Expired
Future Notice Date
Not specified
Award Date
16 Feb 20261 weeks ago
Contract Period
17 Feb 2026 - 30 Jun 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOCUS
Contact Name
Not specified
Contact Email
procurementadmin@transportfocus.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4QZ
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

BEYOND WORDS STUDIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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