Notice Information
Notice Title
Rail Customer Experience Survey data visualisation and communications support
Notice Description
Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.
Lot Information
Lot 1
Renewal: Extension possible depending on agreed schedule of work delivery.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06021e
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/014294-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
79400000 - Business and management consultancy and related services
Notice Value(s)
- Tender Value
- £50,000 Under £100K
- Lots Value
- £50,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- £50,000 Under £100K
Notice Dates
- Publication Date
- 17 Feb 20265 days ago
- Submission Deadline
- 28 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20261 weeks ago
- Contract Period
- 17 Feb 2026 - 30 Jun 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOCUS
- Contact Name
- Not specified
- Contact Email
- procurementadmin@transportfocus.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E14 4QZ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- Not specified
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/014294-2026
17th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/001567-2026
8th January 2026 - Tender notice on Find a Tender -
-
https://www.find-tender.service.gov.uk/Notice/Attachment/A-9884
Standard Short Form Contract which includes terms and conditions.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-06021e-2026-02-17T12:55:44Z",
"date": "2026-02-17T12:55:44Z",
"ocid": "ocds-h6vhtk-06021e",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PGBR-3271-MNXJ",
"name": "Transport Focus",
"identifier": {
"scheme": "GB-PPON",
"id": "PGBR-3271-MNXJ"
},
"address": {
"streetAddress": "10th floor, 25 Cabot Square",
"locality": "London",
"postalCode": "E14 4QZ",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI42"
},
"contactPoint": {
"email": "procurementadmin@transportfocus.org.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.transportfocus.org.uk",
"classifications": [
{
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - central government"
}
]
}
},
{
"id": "GB-COH-08969139",
"name": "BEYOND WORDS STUDIO LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "08969139"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PPVR-8865-RNBN"
}
],
"address": {
"streetAddress": "91 Brick Lane",
"locality": "London",
"postalCode": "E1 6QL",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI42"
},
"contactPoint": {
"email": "hello@beyondwordsstudio.com"
},
"roles": [
"supplier"
],
"details": {
"url": "http://www.beyondwordsstudio.com",
"scale": "sme",
"vcse": false
}
}
],
"buyer": {
"id": "GB-PPON-PGBR-3271-MNXJ",
"name": "Transport Focus"
},
"tender": {
"id": "Jan 26 RCXS",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Rail Customer Experience Survey data visualisation and communications support",
"description": "Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.",
"status": "complete",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
},
{
"scheme": "CPV",
"id": "79400000",
"description": "Business and management consultancy and related services"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"value": {
"amountGross": 60000,
"amount": 50000,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Below threshold - open competition",
"mainProcurementCategory": "services",
"aboveThreshold": false,
"submissionMethodDetails": "procurementadmin@transportfocus.org.uk",
"submissionTerms": {
"electronicSubmissionPolicy": "notAllowed"
},
"tenderPeriod": {
"endDate": "2026-01-28T23:59:59Z"
},
"enquiryPeriod": {
"endDate": "2026-01-21T23:59:59Z"
},
"otherRequirements": {
"reservedParticipationLocation": {
"gazetteer": {
"scheme": "GB-ONS",
"identifiers": [
"K02000001"
]
}
}
},
"lots": [
{
"id": "1",
"status": "complete",
"value": {
"amountGross": 60000,
"amount": 50000,
"currency": "GBP"
},
"selectionCriteria": {
"criteria": [
{
"description": "E. Accessibility Accessibility compliance is paramount. The platform must meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards as a minimum, incorporating features such as screen reader compatibility, keyboard navigation support, alt text capabilities for all visual content, appropriate colour contrast ratios, and compatibility with assistive technologies. The platform should enable content to be presented in clear, structured formats with proper heading hierarchies and descriptive hyperlinks and responsive design All content should be fully responsive, automatically optimising viewing experience across desktop, tablet, and mobile devices without compromising functionality or accessibility. We are looking for supplier that is willing to work collaboratively and help us build our knowledge base. If successful we see the opportunity to build this approach into more of our work for other transport users going forward."
}
]
},
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"startDate": "2026-02-05T00:00:00Z",
"endDate": "2026-05-31T23:59:59+01:00",
"maxExtentDate": "2026-07-31T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "Extension possible depending on agreed schedule of work delivery."
},
"awardCriteria": {
"description": "9. Tender evaluation The decision to commission a bidder to carry out the project will be made on the basis of quality and cost-effectiveness. Bids should be submitted in accordance with the instructions provided earlier in this document. Unsuccessful bidders will be notified as soon as practicable, and reasons given for the decision. Project proposals will be evaluated by how well they meet the following criteria: * price (30%) * quality (70%). Quality will be assessed based on: * relevant experience of the bidder and key team members, in relation to their proposed roles in the work (20%) * understanding and approach to delivering the brief, including the ability and desire to work collaboratively (40%) * a clear and detailed schedule of work and inputs/outputs including the ability to adapt to the changing needs of the project (10%). As part of your response please include a one-page summary of what you envisage to be the potential risks to the success of the project and the steps you would take in the eventuality that they occur. Tenders should be a maximum length of 12 pages"
}
}
],
"documents": [
{
"id": "A-9870",
"documentType": "biddingDocuments",
"description": "Invitation to tender document",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-9870",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "A-9884",
"documentType": "biddingDocuments",
"description": "Standard Short Form Contract which includes terms and conditions.",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-9884",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "001567-2026",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/001567-2026",
"datePublished": "2026-01-08T15:41:38Z",
"format": "text/html"
}
]
},
"language": "en",
"awards": [
{
"id": "1",
"status": "active",
"mainProcurementCategory": "services",
"suppliers": [
{
"id": "GB-COH-08969139",
"name": "BEYOND WORDS STUDIO LIMITED"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
},
{
"scheme": "CPV",
"id": "79400000",
"description": "Business and management consultancy and related services"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"status": "active",
"period": {
"startDate": "2026-02-17T00:00:00Z",
"endDate": "2026-06-30T23:59:59+01:00"
},
"value": {
"amountGross": 60000,
"amount": 50000,
"currency": "GBP"
},
"aboveThreshold": false,
"dateSigned": "2026-02-16T00:00:00Z",
"documents": [
{
"id": "014294-2026",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/014294-2026",
"datePublished": "2026-02-17T12:55:44Z",
"format": "text/html"
}
]
}
]
}