Planning

TFL Equity in Motion - Calm spaces for neurodivergent customers

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

09 Jan 2026 at 15:38

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Transport for London (TfL) is currently in the planning stage for a project titled "TFL Equity in Motion - Calm spaces for neurodivergent customers." This initiative, classified under the services category, focuses on developing solutions that provide neurodivergent individuals with calm, quiet spaces on the TfL transport network. The project aims to explore whether off-the-shelf products can meet these needs effectively. The initial engagement involves a market sounding questionnaire, with submissions due by 5th February 2026. The initiative is located in London, UK, and is part of TfL's ongoing efforts to enhance inclusivity within its public transport network, aligning with their "Equity in Motion" strategy.

This tender presents opportunities for businesses specialising in building installation work, advertising, and marketing services. Companies with innovative solutions or products that cater to neurodiverse needs, and those experienced in creating inclusive environments, will find this an excellent opportunity for growth. With potential trials set to take place at the Paddington Elizabeth line station's main concourse, businesses that can offer effective, easy-to-implement solutions in real-world operational settings will be well-equipped to compete. Engaging with this initiative not only offers market exposure but also enables firms to contribute to improving accessibility on one of the world's busiest transport systems.

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Notice Information

Notice Title

TFL Equity in Motion - Calm spaces for neurodivergent customers

Notice Description

This preliminary engagement notice is issued by Transport for London (TfL) and seeks to obtain market feedback on potential solutions to give neurodivergent customers a calm, quiet space when travelling on the TfL public transport network. Its primary objective is to assess whether an off-the-shelf product can effectively meet the needs of neurodivergent customers, operate successfully within a live operational environment, and identify potential risks and opportunities across supply, operations, and cost models. TfL's customer inclusion strategy, Equity in Motion, sets out how we are unlocking opportunity for Londoners by breaking down unfair barriers to travel. We are continuously looking for ways to make our network more inclusive and accessible. Approximately 10 million journeys are made on TfL's public transport network per day, making for a busy, bustling, sensory-overloaded system. Given the transport system is over a century old, it was not designed to consider neurological difference; it falls far short of the principles and best practice showcased in PAS 6463: Design for the Mind: Neurodiversity & the Built Environment. The overarching objectives of exploring a calm, quiet or seclusion space are to: - Test a possible solution to make our network more inclusive for neurodivergent customers - Meet our duties under the Equality Act and the Public Sector Equality Duty - TfL is looking to trial a product in a busy operational environment to test appetite and usage. - Space has been identified on the main concourse at Paddington Elizabeth line station. We want to understand market capability and harness innovation.

Planning Information

This Preliminary engagement notice and Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) and seeks to obtain market feedback on potential solutions to give neurodivergent customers a calm, quiet space when travelling on the TfL public transport network.  Its primary focus is to better understand whether an off-the-shelf product can cater for neurodivergent customers, be suitable for a live operational environment, any risks and opportunities in relation to supply and operation and cost models.  This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind TfL to any approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. This preliminary engagement notice (PEN) is to inform the market of TfL's potential upcoming business requirements. Prior to commencing any procurement activities, we wish to better understand the market appetite by requesting you register your interest by completing the MS forms questionnaire: https://forms.office.com/e/m6REeiACvK by the deadline of 5pm on Friday 6th February 2026. Please email emeliawilson@tfl.gov.uk and bediakilic@tfl.gov.uk to obtain supporting documentation and/ or if you have any questions in regards to this opportunity. TfL reserves the right to conduct further market engagement in the future if required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06031d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001985-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

45300000 - Building installation work

79340000 - Advertising and marketing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
6 Feb 2026Expired
Award Date
Not specified
Contract Period
30 Sep 2026 - 1 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Not specified
Contact Email
emeliawilson@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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