Award

HaloITSM

LONDON BOROUGH OF HACKNEY

This public procurement record has 1 release in its history.

Award

14 Jan 2026 at 11:21

Summary of the contracting process

The procurement process described involves the London Borough of Hackney as the buyer, focusing on the provision of an IT Service Management system, HaloITSM. This contract falls under the services industry category and was completed in the region of UKI41, United Kingdom. The procurement reached the award and contract stage, with the contract being active and covering the period from 1 December 2025 to 30 November 2027. This contract was valued at £162,534 and was signed on 28 November 2025. The procurement method was categorised as 'Below threshold - unknown', indicating it may have utilised a simplified procurement process.

This tender presents potential growth opportunities for large businesses capable of delivering IT service management solutions, particularly in providing license management software packages and software supply services. HALO SERVICE SOLUTIONS LTD, a large-scale business, secured the contract, highlighting the demand for established firms with robust service portfolios. Businesses specialising in software services, particularly those with experience in public sector contracts, may find similar opportunities appealing to expand their reach into sub-central government markets like that of the London Borough of Hackney.

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Notice Title

HaloITSM

Notice Description

The Council's IT Service Management system, HaloITSM.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06057d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003026-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48218000 - License management software package

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£162,534 £100K-£500K

Notice Dates

Publication Date
14 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Nov 20252 months ago
Contract Period
1 Dec 2025 - 30 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Not specified
Contact Email
colin.cowdrey@hackney.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E8 1DY
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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