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Enterprise Service Management Solution

Scottish Police Authority

This public procurement record has 2 releases in its history.

Award

04 Sep 2026 at 11:28

Award Notice
Tender

16 Jan 2026 at 15:48

Tender Notice
Summary of the contracting process

The Scottish Police Authority procured an enterprise service management (ESM) solution: an IT software package to be implemented and delivered for its operational needs. The requirement covers the introduction and delivery of a new ESM platform rather than a standalone software licence. The buying organisation is the Scottish Police Authority, based in Glasgow, and delivery is in Scotland. The contract concerns one overall requirement, with electronic ordering and electronic payment built into the contract arrangements. It is relevant to suppliers of enterprise service management software, implementation partners and organisations able to provide associated delivery and support services for a public-sector customer.

The procurement has been awarded and the contract is active. Halo Service Solutions Ltd was selected, and the contract was signed on 20 August 2026 for £5,417,395. The contract period is 3,600 days, with a stated five-year term and an option for the Authority to extend it through five further periods of up to 12 months each. The competition used an open procedure. Tenders were evaluated on technical quality at 60% and price at 40%. The submission deadline was 18 February 2026 at 12:00 UTC, with bids required to remain valid for 180 days. Five bids were received, including three from SMEs, and all five were submitted electronically.

This award demonstrates demand from a Scottish public authority for a substantial, long-term enterprise service management implementation. A credible competitor for a future requirement would need an established ESM software product, the implementation capability to introduce it into a complex public-sector environment, and the capacity to provide dependable delivery and ongoing service support. Financial resilience is important: the stated requirements included employers’ liability insurance of £10 million, public and product liability insurance of £5 million, professional indemnity including technology errors and omissions of £5 million, and cyber security liability insurance of £10 million. Suppliers would also need sound financial standing, accurate company records and the ability to satisfy public-sector assurance requirements.

How relevant is this notice?

Notice Information

Notice Title

Enterprise Service Management Solution

Notice Description

The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

Lot Information

Lot 1

The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

Options: The contract period shall be for five (5) years with the option to extend the contract a further five (5) periods of up to twelve months each at the sole discretion of the Authority.

Renewal: The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0607ed
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083828-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£5,417,395 £1M-£10M

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
18 Feb 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Police Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G40 4EH
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Calton
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

Halo Service Solutions Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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