Notice Information
Notice Title
Leisure Member Bespoke Customer Journey Communication System
Notice Description
Active Blackpool are seeking a partnership with an external company to work with the service to create and deliver bespoke customer journey communication to drive participation in physical activity and increase commercial revenue. The successful bidder will be required to gain a full understanding of Active Blackpool's service and objectives and how the bespoke customer journey will form an important part achieving these aims. The aim of implementation would be to utilise existing available datasets to identify individual member usage and preferences and use API's to channel this data into centralised system. This system would then be used to create automated processes to ensure appropriate communications are sent out to individual members.
Lot Information
Lot 1
Options: Potentially: Addition of a new customer journey during the course of the contract term Addition of new touch point communication within an existing customer journey Amendments to content of an existing customer touch point communication Addition of API integration with a new leisure software provider
Renewal: There is the option to extend the term incrementally for a further 12 + 12 months subject to satisfactory contract review and budget availability.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06093c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004523-2026
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72268000 - Software supply services
Notice Value(s)
- Tender Value
- £235,200 £100K-£500K
- Lots Value
- £235,200 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Jan 2026Today
- Submission Deadline
- 19 Feb 20261 months to go
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2026 - 31 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BLACKPOOL COUNCIL
- Contact Name
- Not specified
- Contact Email
- ftsprocurementnotices@blackpool.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BLACKPOOL
- Postcode
- FY1 1NB
- Post Town
- Blackpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD42 Blackpool
- Delivery Location
- TLD42 Blackpool
-
- Local Authority
- Blackpool
- Electoral Ward
- Talbot
- Westminster Constituency
- Blackpool South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/004523-2026
19th January 2026 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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