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Leisure Member Bespoke Customer Journey Communication System

Blackpool Council

This public procurement record has 4 releases in its history.

Award

24 Jun 2026 at 12:12

UK7 - Contract Details Notice
Award

11 Mar 2026 at 17:32

UK6 - Contract Award Notice
TenderUpdate

21 Jan 2026 at 10:52

UK4 - Tender Notice
Tender

19 Jan 2026 at 16:57

UK4 - Tender Notice
Summary of the contracting process

Blackpool Borough Council has completed a procurement process for a "Leisure Member Bespoke Customer Journey Communication System." This project aims to enhance individual engagement in physical activities through targeted communication by analysing member usage and preferences. The procurement was conducted through an open procedure, culminating in an award to CORNERSTONE DESIGN & MARKETING LIMITED. The contract, valued at £237,485, covers services in software supply, commencing on 10th June 2026 and running until 31st March 2028, with potential for renewal. The initiative falls under public authority (sub-central government) within the UKD42 region.

This project opens substantial opportunities for businesses specialising in software development, communication technologies, and digital engagement solutions. Small to medium-sized enterprises familiar with software integration and automation processes will find this tender particularly suited to their capabilities. Moreover, companies that can innovate around API integrations and adaptable communication platforms will benefit from involvement in this procurement, potentially leading to further contracts within similar public sector scopes.

How relevant is this notice?

Notice Information

Notice Title

Leisure Member Bespoke Customer Journey Communication System

Notice Description

System implementation to utilise existing available datasets to identify individual member usage and preferences and use API's to channel this data into centralised system. This system will then be used to create automated processes to ensure appropriate communications are sent out to individual members. The value over the term of the contract is PS237,485.00

Lot Information

Lot 1

Options: Potentially: Addition of a new customer journey during the course of the contract term Addition of new touch point communication within an existing customer journey Amendments to content of an existing customer touch point communication Addition of API integration with a new leisure software provider

Renewal: There is the option to extend the term incrementally for a further 12 + 12 months subject to satisfactory contract review and budget availability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06093c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/059366-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
£235,200 £100K-£500K
Lots Value
£235,200 £100K-£500K
Awards Value
£235,200 £100K-£500K
Contracts Value
£237,485 £100K-£500K

Notice Dates

Publication Date
24 Jun 20262 months ago
Submission Deadline
19 Feb 2026Expired
Future Notice Date
Not specified
Award Date
6 Mar 20266 months ago
Contract Period
10 Jun 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Blackpool Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY1 1NB
Postcode Area
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
TLD42 Blackpool
Local Authority
Blackpool
Electoral Ward
Talbot
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

Cornerstone Design & Marketing

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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