Planning

SWL Debt Recovery Services

CROYDON HEALTH SERVICES NHS TRUST

This public procurement record has 1 release in its history.

Planning

19 Jan 2026 at 17:49

Summary of the contracting process

The procurement process is being conducted by the South West London Procurement Partnership (SWLPP) on behalf of four NHS Trusts in South West London, namely Croydon Health Services NHS Trust, Kingston and Richmond Hospital NHS Foundation Trust, Epsom and St Helier University Hospitals NHS Trust, and St George's University Hospitals NHS Foundation Trust. The process involves market engagement to explore debt recovery services including overseas patient debt, private patient debt, and staff salary overpayments. The contract is classified under collection agency services. This initiative is in its planning stage with a preliminary engagement notice published on 19th January 2026. Interested parties are to submit their engagement by 20th February 2026, with the tender process expected to formally commence on 6th April 2026. The location for the service is specified as UKI region, with an anticipated contract period from 1st September 2026 to 31st August 2028, extendable up to 31st August 2030.

This tender creates significant opportunities for businesses specialising in debt collection services. Companies possessing expertise in healthcare-related financial recovery, particularly with experience in handling patient and staff debts, are well-positioned to compete. The contract, valued at up to £6 million, provides a substantial opportunity for growth, especially for firms capable of delivering innovative and efficient solutions. Businesses that engage early in the planning phase stand to provide input into the tender's design and strategy, potentially shaping its requirements to suit their capabilities. Given the use of the Atamis e-tendering platform, businesses familiar with digital procurement tools may find it advantageous. This engagement offers a pathway for establishing long-term relationships with multiple major NHS Trusts in South West London.

How relevant is this notice?

Notice Information

Notice Title

SWL Debt Recovery Services

Notice Description

South West London Procurement Partnership (SWLPP) on behalf of the 4 Trusts in South West London, is entering into market engagement to gain insight into the market for the following debt collection services, which will inform the strategy for the forthcoming tender, which may include 1 or all of the Trusts: 1. Overseas patient debt 2. Private patient debt 3. Staff salary overpayments The aim is to gauge market interest, obtain preliminary information from potential bidders around the proposed service and understand feasibility. This feedback will be used to inform the draft specifications.

Planning Information

SWLPP is interested in engaging with suppliers of of debt recovery services to understand the breadth of the market and to explore opportunities for innovation and service improvement, as well as any other considerations/risks in the proposed approach. SWLPP is utilising an electronic tendering tool to manage this RFI exercise and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with the Contracting Authority, including RFI submissions, will be conducted via Atamis: https://health-family.force.com/s/Welcome If you have already registered on the system (e.g. to access contracts with another Health Family organisation) then there is no need to re-register. If you have not already done so you should now register as a Supplier on the shared system. You can register here: https://health-family.force.com/s/Welcome It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. If you find that you need any advice or support in registering please contact the Atamis helpdesk using the following details: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Opening times 8am - 6pm An Atamis Supplier guide can be accessed by clicking on this link: https://atamis-1928.my.salesforce.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06094a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/004548-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jan 2026Today
Submission Deadline
Not specified
Future Notice Date
6 Apr 20263 months to go
Award Date
Not specified
Contract Period
31 Aug 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROYDON HEALTH SERVICES NHS TRUST
Additional Buyers

EPSOM AND ST HELIER UNIVERSITY HOSPITALS NHS TRUST

KINGSTON AND RICHMOND HOSPITAL NHS FOUNDATION TRUST

ST GEORGE'S UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Contact Name
Not specified
Contact Email
kitty.whitehead@stgeorge.nhs.uk, kitty.whitehead@stgeorges.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR7 7YE
Post Town
Croydon
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
TLI London

Local Authority
Wandsworth
Electoral Ward
Tooting Broadway
Westminster Constituency
Tooting

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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