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Salesforce CRM

University of St Mark & St John

This public procurement record has 1 release in its history.

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20 Jan 2026 at 16:09

UK5 - Transparency Notice
Summary of the contracting process

The University of St Mark & St John, located in Plymouth, Devon, has completed a procurement process under the title "Salesforce CRM" for the acquisition and implementation of licensing for the Salesforce Education Cloud platform. This process is categorized under the education and software industry and involves licenses and implementation services. Salesforce UK Limited and Nimbuspoint Consulting Limited are the awarded suppliers for this contract, with an estimated value of £212,000. The direct award procurement method was chosen, emphasizing the suppliers' expertise in the UK higher education sector and their capability in delivering a modern, compliant CRM solution. The contract will commence on 2nd February 2026 and is set to last until 1st February 2031, with potential extensions.

This tender presents significant opportunities for businesses specializing in CRM solutions, particularly those adept at education-specific software systems. Companies offering complementary technologies or services, such as data migration, cloud services, and related software solutions, may find opportunities for collaboration. SMEs like Nimbuspoint Consulting Limited will be well-suited to compete in such tenders by demonstrating their niche expertise and ability to provide scalable and innovative solutions. This contract underscores the increasing demand for technological transformation in education institutions, paving the way for companies to expand their footprint in the UK higher education market.

How relevant is this notice?

Notice Information

Notice Title

Salesforce CRM

Notice Description

Summary of goods, services, or works: Procurement of licensing for the Salesforce Education Cloud platform and implementation partner to work with the university to build and deploy the platform. Estimated contract value: PS212,000. Contract duration / term: 5yr Licensing cost + phase one implementation. Justification: A broad market scan and sector benchmarking exercise has already demonstrated that while multiple CRM and SRS providers serve parts of the UK HE market, very few offer the unified platform, compliance depth, scalability and transformation potential required for Marjon's strategic direction. The following synthesises the key reasons for excluding other technologies. Salesforce Education Cloud offers functionality which offers both immediate requirements and future improvements, offering sector specific and regulatory compliance as well as a modular and scalable platform. Salesforce Education Cloud is the platform of choice for a growing number of UK universities seeking to modernise their technology estate, deliver a connected student experience and future proof their operations. Its unified, cloud-native architecture, sector-specific compliance, embedded AI and strong user community make it uniquely suited to the demands of UK higher education. A successful Salesforce Education Cloud implementation depends not only on the platform choice but on selecting the right Salesforce Implementation Partner to design, configure, build and deliver a compliant, scalable and future-proof solution. As with the CRM/SRS market review, Marjon undertook a structured, evidence-based evaluation of multiple implementation partners to ensure the selected supplier reduces risk, delivers value, aligns to internal capability and supports both immediate and long-term transformation objectives.

Procurement Information

Market engagement identified four qualified implementation partners. The preferred partner's submission demonstrated the highest capability across every supplier criterion, including UK HE sector expertise, Salesforce Education Cloud specialism, data migration and portal-build competence, DevOps and release-management maturity. They were the only supplier who would provide a comprehensive hour-level breakdown evidencing a realistic and deliverable plan. The preferred supplier's approach most effectively mitigates regulatory, operational and delivery risks, offers clear value for money and aligns with Marjon's culture and transformation goals. Their proposal represents the strongest and safest route to achieving a compliant, future-ready CRM capability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060a56
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/004986-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

48300000 - Document creation, drawing, imaging, scheduling and productivity software package

48500000 - Communication and multimedia software package

48510000 - Communication software package

48600000 - Database and operating software package

48610000 - Database systems

48620000 - Operating systems

48700000 - Software package utilities

48800000 - Information systems and servers

48810000 - Information systems

48820000 - Servers

48900000 - Miscellaneous software package and computer systems

48920000 - Office automation software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£155,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20267 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jan 20267 months ago
Contract Period
2 Feb 2026 - 1 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of St Mark & St John
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH, DEVON
Postcode
PL6 8BH
Postcode Area
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified
Local Authority
Plymouth
Electoral Ward
Moor View
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
2
Supplier Names

NIMBUSPOINT CONSULTING LIMITED

SALESFORCE UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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