Notice Information
Notice Title
Salesforce CRM
Notice Description
Summary of goods, services, or works: Procurement of licensing for the Salesforce Education Cloud platform and implementation partner to work with the university to build and deploy the platform. Estimated contract value: PS212,000. Contract duration / term: 5yr Licensing cost + phase one implementation. Justification: A broad market scan and sector benchmarking exercise has already demonstrated that while multiple CRM and SRS providers serve parts of the UK HE market, very few offer the unified platform, compliance depth, scalability and transformation potential required for Marjon's strategic direction. The following synthesises the key reasons for excluding other technologies. Salesforce Education Cloud offers functionality which offers both immediate requirements and future improvements, offering sector specific and regulatory compliance as well as a modular and scalable platform. Salesforce Education Cloud is the platform of choice for a growing number of UK universities seeking to modernise their technology estate, deliver a connected student experience and future proof their operations. Its unified, cloud-native architecture, sector-specific compliance, embedded AI and strong user community make it uniquely suited to the demands of UK higher education. A successful Salesforce Education Cloud implementation depends not only on the platform choice but on selecting the right Salesforce Implementation Partner to design, configure, build and deliver a compliant, scalable and future-proof solution. As with the CRM/SRS market review, Marjon undertook a structured, evidence-based evaluation of multiple implementation partners to ensure the selected supplier reduces risk, delivers value, aligns to internal capability and supports both immediate and long-term transformation objectives.
Procurement Information
Market engagement identified four qualified implementation partners. The preferred partner's submission demonstrated the highest capability across every supplier criterion, including UK HE sector expertise, Salesforce Education Cloud specialism, data migration and portal-build competence, DevOps and release-management maturity. They were the only supplier who would provide a comprehensive hour-level breakdown evidencing a realistic and deliverable plan. The preferred supplier's approach most effectively mitigates regulatory, operational and delivery risks, offers clear value for money and aligns with Marjon's culture and transformation goals. Their proposal represents the strongest and safest route to achieving a compliant, future-ready CRM capability.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-060a56
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004986-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK5 - Transparency Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48100000 - Industry specific software package
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
48500000 - Communication and multimedia software package
48510000 - Communication software package
48600000 - Database and operating software package
48610000 - Database systems
48620000 - Operating systems
48700000 - Software package utilities
48800000 - Information systems and servers
48810000 - Information systems
48820000 - Servers
48900000 - Miscellaneous software package and computer systems
48920000 - Office automation software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £155,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Jan 20261 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 20 Jan 20261 months ago
- Contract Period
- 2 Feb 2026 - 1 Feb 2027 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF ST MARK & ST JOHN
- Contact Name
- Not specified
- Contact Email
- procurement@marjon.ac.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- PLYMOUTH, DEVON
- Postcode
- PL6 8BH
- Post Town
- Plymouth
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK4 Devon
- Small Region (ITL 3)
- TLK41 Plymouth
- Delivery Location
- Not specified
-
- Local Authority
- Plymouth
- Electoral Ward
- Moor View
- Westminster Constituency
- Plymouth Moor View
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/004986-2026
20th January 2026 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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