Award

CRM Business Continuity Resolution

THE ARTS COUNCIL OF ENGLAND

This public procurement record has 1 release in its history.

Award

22 Jan 2026 at 19:05

Summary of the contracting process

The Arts Council of England has successfully completed the procurement process titled "CRM Business Continuity Resolution." This process falls under the services industry category, specifically focusing on technical computer support services. The project location spans the United Kingdom, with the main goal of providing business continuity services to support the CRM system following the unavailability of the grant management system. The procurement method used was direct and conducted without competition, as it was below the threshold. The award was made on 25th July 2025, with the contract period running from 28th July 2025 to 30th March 2026. The total gross amount for this contract was £130,740 in GBP.

This contract offers significant growth opportunities for businesses involved in technical support services, particularly those focusing on CRM and IT solutions. Companies like m-hance, who secured this contract, are well-positioned to benefit from such initiatives due to their expertise and SME scale. Businesses specializing in IT support services aiming to expand their operations can find similar opportunities lucrative, as public agencies like the Arts Council of England frequently require specialized technical assistance. Such contracts encourage growth by leveraging upcoming technological support opportunities within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

CRM Business Continuity Resolution

Notice Description

Provision of business continuity services to CRM system following unavailability of grant management system To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1008620787

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060cd6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005990-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£108,950 £100K-£500K

Notice Dates

Publication Date
22 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jul 20257 months ago
Contract Period
27 Jul 2025 - 30 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE ARTS COUNCIL OF ENGLAND
Contact Name
CRM
Contact Email
procurement.services@artscouncil.org.uk
Contact Phone
0161 934 4317

Buyer Location

Locality
MANCHESTER
Postcode
M1 1FN
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified

Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

M-HANCE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060cd6-2026-01-22T19:05:29Z",
    "date": "2026-01-22T19:05:29Z",
    "ocid": "ocds-h6vhtk-060cd6",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PBGY-4385-GQGP",
            "name": "The Arts Council of England",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBGY-4385-GQGP"
            },
            "address": {
                "streetAddress": "The Hive, 47 Lever Street",
                "locality": "Manchester",
                "postalCode": "M1 1FN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD33"
            },
            "contactPoint": {
                "name": "CRM",
                "email": "procurement.services@artscouncil.org.uk",
                "telephone": "0161 934 4317"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-172418",
            "name": "m-hance",
            "address": {
                "streetAddress": "Sovereign House, Stockport Road",
                "locality": "Cheadle",
                "postalCode": "SK8 2EA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD35"
            },
            "contactPoint": {
                "name": "Tory Cassie",
                "email": "Tory.Cassie@mhance.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PBGY-4385-GQGP",
        "name": "The Arts Council of England"
    },
    "tender": {
        "id": "ocds-h6vhtk-060cd6",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "CRM Business Continuity Resolution",
        "description": "Provision of business continuity services to CRM system following unavailability of grant management system To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1008620787",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-FTS-172418",
                    "name": "m-hance"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72611000",
                            "description": "Technical computer support services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2025-07-28T00:00:00+01:00",
                "endDate": "2026-03-30T23:59:59+01:00"
            },
            "value": {
                "amountGross": 130740,
                "amount": 108950,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-07-25T00:00:00+01:00",
            "documents": [
                {
                    "id": "005990-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/005990-2026",
                    "datePublished": "2026-01-22T19:05:29Z",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}