Notice Information
Notice Title
AMC - Telecare Equipment's
Notice Description
AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK
Lot Information
Lot 1
SUMMARY OF PROVIDER REQUIREMENTS Service Delivery *Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. *Support a wide range of individuals (age 18+) *Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements *Real-time dashboard for service levels. *Automated call prioritization and routing based on operator skill sets. *Comprehensive call logging and audio recording/playback. *Integration with device management platforms and corporate email server. *Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-060ddb
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006396-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
50 - Repair and maintenance services
-
- CPV Codes
50000000 - Repair and maintenance services
Notice Value(s)
- Tender Value
- £100,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Jan 20262 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 9 Apr 20262 months to go
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE COUNCIL OF THE COVENTRY CITY
- Contact Name
- Not specified
- Contact Email
- procurement.contracts@coventry.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV1 5RR
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG33 Coventry
- Delivery Location
- TLG33 Coventry
-
- Local Authority
- Coventry
- Electoral Ward
- St Michael's
- Westminster Constituency
- Coventry South
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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