Award

Essentials 25 renewal

LONDON METROPOLITAN UNIVERSITY

This public procurement record has 1 release in its history.

Award

26 Jan 2026 at 11:42

Award Notice
Summary of the contracting process

The public procurement process conducted by London Metropolitan University focuses on the "Essentials 25 renewal," which pertains to the industry category of software support services. The procurement is specifically intended for providing a support package for the Microsoft Dynamics 365 Customer Relationship Management system, including 25 annual support tickets. The location for this procurement is in London, within the UK region. This process has progressed to the Award stage, dated 26th January 2026, with the procurement having been completed directly through a G-Cloud CCS framework without prior publication. The value of the contract is £21,760, and it was signed on 12th January 2026, awarded to EY Professional Services Limited.

This tender presents significant business opportunities, particularly for companies specialising in customer relationship management software support and services. It is well-suited for businesses that can provide expert technical support, minor software modifications, and updates to augment the operational capabilities of Microsoft Dynamics 365 platforms for educational institutions. Such contracts foster growth by providing consistent revenue streams and enhancing reputation through association with prestigious educational entities like London Metropolitan University.

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Notice Information

Notice Title

Essentials 25 renewal

Notice Description

Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.

Lot Information

Lot 1

Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.

Procurement Information

This was procured direct with the supplier via a G-Cloud CCS framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060e4b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006565-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£21,760 Under £100K

Notice Dates

Publication Date
26 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Jan 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON METROPOLITAN UNIVERSITY
Contact Name
Ryan Bushell
Contact Email
r.bushell@londonmet.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
N7 8DB
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Arsenal
Westminster Constituency
Islington North

Supplier Information

Number of Suppliers
1
Supplier Name

EY PROFESSIONAL SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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