Award

Contract Award- Provision and management of IT service desk

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

This public procurement record has 1 release in its history.

Award

26 Jan 2026 at 14:05

Award Notice
Summary of the contracting process

The procurement process led by the Royal Borough of Kensington and Chelsea was titled "Contract Award - Provision and management of IT service desk" and falls under the industry category of IT services, including consulting, software development, internet, and support. The procurement method used was a limited, direct award via the Crown Commercial Services Technology Services 3 Framework, RM6100, Lot 3B Operational Services - Operational Management. Although the procurement stage is complete, the contract valued at £1,558,000 was signed on 23rd October 2025 with Agilisys Ltd as the supplier. The procurement was intended for service delivery across the United Kingdom. The procurement process did not involve a prior publication of a call for competition, thus falling outside the directive's application scope.

This tender represents significant opportunities for businesses specialising in IT services, particularly those proficient in service delivery management. Large-scale enterprises like Agilisys Ltd are well-suited to compete in such procurement processes, especially those with capabilities in comprehensive IT service desk solutions. Successful participation can facilitate growth by expanding an organisation's portfolio within public sector frameworks, consolidating expertise in operational management, and positioning a company as a trusted partner for regional or local authorities like the Royal Borough of Kensington and Chelsea.

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Notice Information

Notice Title

Contract Award- Provision and management of IT service desk

Notice Description

The provision and management of the IT service desk

Lot Information

Lot 1

Direct award via CCS -Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management

Procurement Information

Direct award via the Crown Commercial Services Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060eaa
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006697-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,558,000 £1M-£10M

Notice Dates

Publication Date
26 Jan 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Oct 20256 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

AGILISYS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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