Notice Information
Notice Title
SHREWD Digital Platform for real time operating status updates
Notice Description
SHREWD digital platform is a cloud-based solution nationally recognised and embedded within NHS infrastructure and is mandated for use across NHS systems to provide National Framework Opel reporting and real-time visibility of operational pressures, supporting escalation management, incident coordination, and system-wide situational awareness. SHREWD is currently the only deployed solution due to its essential operational visibility role and ICS alignment. In the immediate future, no other systems / providers are currently available to ensure mandated compliance in reporting and accountability. VitalHub UK is the sole provider of the SHREWD digital platform. Within Surrey Heartlands ICS SHREWD performs the following functions: * It is the core system for operational oversight across Surrey Heartlands, used by the ICB and all NHS-funded providers. * It enables daily monitoring of system pressures, with providers submitting data automatically or via electronic forms. * The platform underpins the ICS-wide approach to risk sharing, ensuring coordinated action during escalations and critical incidents. * It is used by the ICS Urgent Care Team (UEC) to monitor and manage system resilience and the Surrey Heartlands Operations Centre (SHOC) to coordinate system activity when required. The rationale to direct award is based on the strategic importance of SHREWD and its innate integration within Surrey Heartlands ICS. Integration and Compatibility * SHREWD is deeply embedded within Surrey Heartlands ICS and is integrated with multiple provider Patient Administration Systems (PAS) and electronic forms. * It is the nationally recognised and mandated provider of OPEL scoring infrastructure across ICBs, Regions, and NHS England, ensuring consistency and compatibility with national escalation frameworks. * The platform is aligned with the System Coordination Centre (SCC) specification and supports automated digital data flows, reducing manual burden and ensuring real-time operational oversight. * The SHREWD platform supports critical winter pressures and surge planning. Altering provision at this time would risk technical difficulties in maintaining operational continuity during a period of high demand. * The system is used to coordinate incident response, escalation management, and real-time system pressure visibility, which are essential for patient safety and system resilience. * The platform aligns with the UEC Recovery Plan and supports the ICS principle of risk-sharing and coordinated care delivery. National and Regional Interdependencies * SHREWD is used across regional and national NHS teams, and its data feeds are relied upon for strategic decision-making and operational coordination. * The platform is used by Sussex ICB, further embedding it within the future Surrey and Sussex ICB wider system architecture and reinforcing its strategic importance. * The platform avoids duplication, inefficiencies and supports workforce efficiency through automation.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-060ef0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006805-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72317000 - Data storage services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £83,000 Under £100K
Notice Dates
- Publication Date
- 26 Jan 20263 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 30 Sep 20254 months ago
- Contract Period
- 30 Sep 2025 - 31 Mar 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS SURREY HEARTLANDS INTEGRATED CARE BOARD
- Contact Name
- Not specified
- Contact Email
- syheartlandsicb.contractsadmin@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- WOKING
- Postcode
- GU21 5BH
- Post Town
- Guildford
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ25 West Surrey
- Delivery Location
- Not specified
-
- Local Authority
- Woking
- Electoral Ward
- Canalside
- Westminster Constituency
- Woking
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/006805-2026
26th January 2026 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-060ef0-2026-01-26T16:24:12Z",
"date": "2026-01-26T16:24:12Z",
"ocid": "ocds-h6vhtk-060ef0",
"initiationType": "tender",
"parties": [
{
"id": "GB-NHS-QXU",
"name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD",
"identifier": {
"scheme": "GB-NHS",
"id": "QXU"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PTCP-5774-GNNH"
}
],
"address": {
"streetAddress": "Dukes Court, Duke Street",
"locality": "Woking",
"postalCode": "GU21 5BH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKJ25"
},
"contactPoint": {
"email": "syheartlandsicb.contractsadmin@nhs.net"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - central government"
}
]
}
},
{
"id": "GB-COH-06251662",
"name": "VITALHUB UK LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "06251662"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PZTR-3437-HGWM"
}
],
"address": {
"streetAddress": "Edwin Coe Llp, 2 Stone Buildings",
"locality": "London",
"postalCode": "WC2A 3TH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI31"
},
"contactPoint": {
"email": "ukgroup@vitalhub.com"
},
"roles": [
"supplier"
],
"details": {
"url": "https://vitalhub.uk/",
"scale": "large",
"vcse": false
}
}
],
"buyer": {
"id": "GB-NHS-QXU",
"name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
},
"tender": {
"id": "ocds-h6vhtk-060ef0",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "SHREWD Digital Platform for real time operating status updates",
"description": "SHREWD digital platform is a cloud-based solution nationally recognised and embedded within NHS infrastructure and is mandated for use across NHS systems to provide National Framework Opel reporting and real-time visibility of operational pressures, supporting escalation management, incident coordination, and system-wide situational awareness. SHREWD is currently the only deployed solution due to its essential operational visibility role and ICS alignment. In the immediate future, no other systems / providers are currently available to ensure mandated compliance in reporting and accountability. VitalHub UK is the sole provider of the SHREWD digital platform. Within Surrey Heartlands ICS SHREWD performs the following functions: * It is the core system for operational oversight across Surrey Heartlands, used by the ICB and all NHS-funded providers. * It enables daily monitoring of system pressures, with providers submitting data automatically or via electronic forms. * The platform underpins the ICS-wide approach to risk sharing, ensuring coordinated action during escalations and critical incidents. * It is used by the ICS Urgent Care Team (UEC) to monitor and manage system resilience and the Surrey Heartlands Operations Centre (SHOC) to coordinate system activity when required. The rationale to direct award is based on the strategic importance of SHREWD and its innate integration within Surrey Heartlands ICS. Integration and Compatibility * SHREWD is deeply embedded within Surrey Heartlands ICS and is integrated with multiple provider Patient Administration Systems (PAS) and electronic forms. * It is the nationally recognised and mandated provider of OPEL scoring infrastructure across ICBs, Regions, and NHS England, ensuring consistency and compatibility with national escalation frameworks. * The platform is aligned with the System Coordination Centre (SCC) specification and supports automated digital data flows, reducing manual burden and ensuring real-time operational oversight. * The SHREWD platform supports critical winter pressures and surge planning. Altering provision at this time would risk technical difficulties in maintaining operational continuity during a period of high demand. * The system is used to coordinate incident response, escalation management, and real-time system pressure visibility, which are essential for patient safety and system resilience. * The platform aligns with the UEC Recovery Plan and supports the ICS principle of risk-sharing and coordinated care delivery. National and Regional Interdependencies * SHREWD is used across regional and national NHS teams, and its data feeds are relied upon for strategic decision-making and operational coordination. * The platform is used by Sussex ICB, further embedding it within the future Surrey and Sussex ICB wider system architecture and reinforcing its strategic importance. * The platform avoids duplication, inefficiencies and supports workforce efficiency through automation.",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Below threshold - without competition",
"lots": [
{
"id": "1",
"status": "complete"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"mainProcurementCategory": "services",
"suppliers": [
{
"id": "GB-COH-06251662",
"name": "VITALHUB UK LIMITED"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72317000",
"description": "Data storage services"
}
],
"deliveryAddresses": [
{
"region": "UKJ2",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"title": "SHREWD Digital Platform for real time operating status updates",
"status": "active",
"period": {
"startDate": "2025-10-01T00:00:00+01:00",
"endDate": "2026-03-31T23:59:59+01:00"
},
"value": {
"amountGross": 99600,
"amount": 83000,
"currency": "GBP"
},
"aboveThreshold": false,
"dateSigned": "2025-10-01T00:00:00+01:00",
"documents": [
{
"id": "006805-2026",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/006805-2026",
"datePublished": "2026-01-26T16:24:12Z",
"format": "text/html"
}
]
}
],
"language": "en"
}