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Contact Centre 2026

Oxford City Council

This public procurement record has 7 releases in its history.

AwardUpdate

03 Jul 2026 at 10:24

UK7 - Contract Details Notice
AwardUpdate

03 Jul 2026 at 10:03

UK7 - Contract Details Notice
Award

03 Jul 2026 at 10:00

UK7 - Contract Details Notice
Award

22 May 2026 at 14:06

UK6 - Contract Award Notice
TenderUpdate

04 Feb 2026 at 11:34

UK4 - Tender Notice
TenderUpdate

03 Feb 2026 at 12:25

UK4 - Tender Notice
Tender

26 Jan 2026 at 16:36

UK4 - Tender Notice
Summary of the contracting process

Oxford City Council has completed a procurement process for a cloud-based contact centre. This project, titled "Contact Centre 2026," falls under the services category and is located in the UK, specifically at Oxford Town Hall. The procurement, conducted under a competitive flexible procedure, has reached the contract stage, which was signed on 15th June 2026 with a contract period running until 14th June 2028, with possible extensions until 2031. The procurement method was selective, indicating a targeted approach to invite suitable bidders for the tender.

This tender presents a significant opportunity for businesses specialising in telecommunication services, specifically those that provide technology for telephone switchboards, exchanges, and call centres. The awarded contract to BDR TECHNICAL SOLUTIONS LTD, an SME from Stratford-Upon-Avon, highlights the Council's openness to working with small to medium-sized enterprises. Such contracts can drive business growth by expanding a company's portfolio in the public sector, providing steady revenue streams over the contract's lifetime, and potentially offering additional services that the tender terms allow. Businesses focusing on innovative and efficient communication solutions would be well-suited to compete in similar future tenders.

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Notice Information

Notice Title

Contact Centre 2026

Notice Description

Cloud-based contact centre

Lot Information

Lot 1

Renewal: 2 optional extensions, each for 1 year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060ef9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062647-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32543000 - Telephone switchboards

32551200 - Telephone exchanges

79512000 - Call centre

Notice Value(s)

Tender Value
£310,000 £100K-£500K
Lots Value
£310,000 £100K-£500K
Awards Value
£292,783 £100K-£500K
Contracts Value
£232,033 £100K-£500K

Notice Dates

Publication Date
3 Jul 20261 months ago
Submission Deadline
2 Mar 2026Expired
Future Notice Date
Not specified
Award Date
22 May 20263 months ago
Contract Period
15 Jun 2026 - 14 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Oxford City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1BX
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ14 Oxfordshire CC
Local Authority
Oxford
Electoral Ward
Holywell
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

BDR TECHNICAL SOLUTIONS LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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