Notice Information
Notice Title
Out of Hours Call Handling
Notice Description
Contract award for Out of Hours Call Handling
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06102f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/052547-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
70333000 - Housing services
79342300 - Customer services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £16,000 Under £100K
- Lots Value
- £16,000 Under £100K
- Awards Value
- £13,202 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Jun 20263 weeks ago
- Submission Deadline
- 24 Feb 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Mar 20263 months ago
- Contract Period
- 4 Jun 2026 - 31 Mar 2027 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF24 5LQ
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- Not specified
-
- Local Authority
- Cardiff
- Electoral Ward
- Splott
- Westminster Constituency
- Cardiff South and Penarth
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/052547-2026
4th June 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/007308-2026
27th January 2026 - Tender notice on Find a Tender -
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358850
CCHA General Terms and Conditions -
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358851
CCHA General Terms and Conditions Schedule 2 for Services -
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358852
CCHA Community Benefits Statement - Please read the document before answering the Social Value question. -
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358855
Request to Quote to be completed and submitted as part of your bid. -
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358857
Please read our Equal Opportunities, Diversity and Inclusion Policy as we want to award the contract to a bidder that has similar policies and values to CCHA.
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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