Tender

Out of Hours Call Handling

CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)

This public procurement record has 1 release in its history.

Tender

27 Jan 2026 at 16:59

UK4 - Tender Notice
Summary of the contracting process

The Cardiff Community Housing Association (CCHA) has commenced a procurement process for "Out of Hours Call Handling" services, as indicated in the tender stage dated 27th January 2026. The service involves managing incoming calls outside of CCHA's regular hours, starting 1st April 2026 for a 12-month period, with a budget range of £13,000 to £16,000, excluding VAT. Located in Cardiff, United Kingdom, the process is conducted under an open procurement method with submissions accepted electronically via Sell2Wales, with the final submission deadline being 24th February 2026. This procurement falls under the services category, relevant to industries such as customer services, call centres, and housing services.

This tender offers significant opportunities for businesses specialising in customer service or call handling, particularly small and medium enterprises (SMEs) or voluntary community and social enterprises (VCSEs). Companies proficient in providing high-quality technical support combined with competitive commercial propositions are well-suited for this contract. The evaluation will prioritise quality and technical capabilities, with a 70% weight, alongside cost considerations at 30%. With an emphasis on social value and alignment with CCHA's diversity and inclusion policies, this tender presents a promising avenue for businesses to enhance their portfolio within the public sector, specifically engaging with Welsh regulations and contributing to community initiatives in Cardiff.

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Notice Information

Notice Title

Out of Hours Call Handling

Notice Description

The contract will cover the provision of handling incoming calls during hours outside of CCHA's normal service commencing on 01.04.26 for the length of 12 months. Budget range of PS13,000 - PS16,000 excl. VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06102f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007308-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

70333000 - Housing services

79342300 - Customer services

79512000 - Call centre

Notice Value(s)

Tender Value
£16,000 Under £100K
Lots Value
£16,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20263 weeks ago
Submission Deadline
24 Feb 20261 day to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)
Contact Name
Monia Lisa Carvalho
Contact Email
monia-lisa.carvalho@ccha.org.uk
Contact Phone
Not specified

Buyer Location

Locality
CARDIFF
Postcode
CF24 5LQ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Splott
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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