Notice Information
Notice Title
Provision on Tenant Satisfaction Measures (TSM)
Notice Description
Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh. The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030. The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06120b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/063329-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79300000 - Market and economic research; polling and statistics
79311000 - Survey services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £500,000 £500K-£1M
- Contracts Value
- £500,000 £500K-£1M
Notice Dates
- Publication Date
- 6 Jul 20263 weeks ago
- Submission Deadline
- 6 Mar 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 4 May 20262 months ago
- Contract Period
- 30 Jun 2026 - 30 Jun 2028 2-3 years
- Recurrence
- 2026-05-12
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TOGETHER HOUSING ASSOCIATION LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HALIFAX
- Postcode
- HX1 2EB
- Post Town
- Halifax
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE44 Calderdale and Kirklees
- Delivery Location
- Not specified
-
- Local Authority
- Calderdale
- Electoral Ward
- Town
- Westminster Constituency
- Halifax
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/063329-2026
6th July 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/044121-2026
13th May 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/008048-2026
29th January 2026 - Tender notice on Find a Tender -
https://in-tendhost.co.uk/together-housing
Tender documents can be viewed and downloaded by registering as a supplier on our In-tend Portal using the above link.
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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