Award

Citizen Omni-Channel Communications

CITIZEN HOUSING GROUP LTD

This public procurement record has 1 release in its history.

Award

02 Feb 2026 at 17:18

Award Notice
Summary of the contracting process

The public procurement process for "Citizen Omni-Channel Communications" was managed by Citizen Housing Group Ltd, located in Birmingham, UK. This contract involves the acquisition of communication software packages to enhance communication methods with residents, under the industry category of goods. The procurement followed a direct award process through the G-Cloud 14 framework without prior publication of a call for competition, classified under CELEX with legal basis 32014L0024. The contract was awarded to Incline-IT Limited and was signed on 1st March 2025. While the tender process was marked as complete, the status of the procurement method was limited.

This tender presents opportunities for businesses specialising in communication software, particularly those capable of delivering large-scale solutions to enhance civic engagement. Companies with robust experience in delivering software solutions via government frameworks like G-Cloud would be well-suited for such opportunities. Small or medium enterprises aiming to penetrate the public sector market may find it advantageous to align with partners or consortia with established credentials in delivering in alignment with regulatory and public sector requirements, enhancing their growth prospects through such high-profile assignments.

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Notice Information

Notice Title

Citizen Omni-Channel Communications

Notice Description

This contract is for software to improve and upgrade all methods of communication Citizen has with residents. This contract has been procured by direct award via G-Cloud 14.

Lot Information

Lot 1

The procurement was a direct award via G-Cloud 14

Options: The initial term of the contract is 24 months, and there are optional extensions of an additional 24 months.

Procurement Information

There was no call to tender, this was a direct award via G-Cloud 14 framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0614be
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009187-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Mar 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITIZEN HOUSING GROUP LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B37 7YN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG West Midlands (England)
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Supplier Information

Number of Suppliers
1
Supplier Name

INCLINE-IT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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