Notice Information
Notice Title
UKRI - 5672 IUK Business Growth - GetFeedback Survey Tool
Notice Description
The contract is for the renewal of the SurveyMonkey GetFeedback survey platform to support Innovate UK Business Growth Impact Management and stakeholder feedback activity. GetFeedback is used to design, distribute and manage surveys, with responses captured directly into the Business Growth Salesforce CRM through a native integration. This enables automated survey triggering, CRM-based targeting, secure data storage, and structured reporting to support ongoing impact management and programme reporting across Business Growth. The renewal is required to maintain continuity of service, as Business Growth operations are dependent on the native Salesforce integration to support automated workflows, data integrity, and longitudinal impact reporting. GetFeedback is currently the only approved solution that meets these requirements without bespoke development or manual workarounds. The existing service expires on 17 March, and there is insufficient time to safely transition to an alternative solution without disrupting live services. This Single Source Direct Award ensures continued operational delivery while allowing time for a structured review of longer-term options, including potential future alignment with a UKRI-wide solution where functional parity can be achieved.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-064a44
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/011025-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72316000 - Data analysis services
79311000 - Survey services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £49,800 Under £100K
Notice Dates
- Publication Date
- 6 Feb 20262 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 5 Feb 20262 weeks ago
- Contract Period
- 18 Mar 2026 - 16 Sep 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UK RESEARCH & INNOVATION (UKRI)
- Contact Name
- Corporate Procurement Team
- Contact Email
- corporateprocurement@ukri.org
- Contact Phone
- Not specified
Buyer Location
- Locality
- SWINDON, WILTSHIRE
- Postcode
- SN2 1FL
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK71 Swindon
- Delivery Location
- Not specified
-
- Local Authority
- Swindon
- Electoral Ward
- Rodbourne Cheney
- Westminster Constituency
- Swindon North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/011025-2026
6th February 2026 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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