Award

Contact & Connect Telephony App

SUNDERLAND CITY COUNCIL

This public procurement record has 1 release in its history.

Award

09 Feb 2026 at 16:21

Summary of the contracting process

Sunderland City Council has recently completed the procurement of a Contact & Connect Telephony App, specifically designed to be used within adult social care services. This contract, valued at £88,022 with a gross amount of £105,626.40, was awarded through a direct procurement method below the threshold, without competition, highlighting its specialized needs. The contract commenced on 5th February 2026 and is set to conclude on 4th February 2027. The process falls under the goods category, and while the tender itself was primarily for transparency purposes, it serves as a critical asset in modernizing communication within social care in Sunderland, located in the UKC23 region.

This procurement presents an opportunity for businesses focusing on industry-specific software packages, particularly those aimed at social care sectors, to consider similar future contracts. Despite being awarded without competition, this contract underscores the demand for sophisticated telephony solutions in the public sector, suggesting potential growth for SMEs specialising in this niche. The involvement of CC2I LIMITED, a small to medium-sized enterprise based in Teddington, demonstrates that companies of this scale, with expertise in developing and implementing custom software solutions, have a competitive edge in catering to public authority needs across the UK.

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Notice Title

Contact & Connect Telephony App

Notice Description

Please note this contract has already been awarded and is being published for transparency purposes only. Sunderland City Council has awarded a contract for the provision of a Contact & Connect Telephony App implemented in several adult social care services. The contract is for a period of 12 months.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064b96
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/011532-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£88,022 Under £100K

Notice Dates

Publication Date
9 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Feb 20263 weeks ago
Contract Period
5 Feb 2026 - 4 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SUNDERLAND CITY COUNCIL
Contact Name
Not specified
Contact Email
corporate.procurement@sunderland.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SUNDERLAND
Postcode
SR1 3AA
Post Town
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
Not specified

Local Authority
Sunderland
Electoral Ward
Millfield
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
1
Supplier Name

CC2I

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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