Tender

LDC & EBC - Tenant Satisfaction Measures

EASTBOURNE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

12 Feb 2026 at 15:10

UK4 - Tender Notice
Summary of the contracting process

Eastbourne Borough Council and Lewes District Council have initiated an active procurement process for the project titled "LDC & EBC - Tenant Satisfaction Measures," under the tender stage as of 12th February 2026. This procurement falls within the service category, specifically targeting the methodologies for tenant satisfaction surveys. It is regionalised to UKJ22 within the United Kingdom. The tender is open below the threshold in terms of competition, and the procurement method is detailed as open. Interested parties have until 11th March 2026 to submit their proposals, with the contract period slated to commence on 1st April 2026.

This tender offers significant opportunities for businesses specialising in survey and data collection services, particularly for firms experienced in social housing tenant engagement. The project aims to provide tools for tenant scrutiny and insights into landlord performance, aligning with regulatory standards. Companies that excel in providing quality solutions to enhance tenant satisfaction and who have expertise with the Regulator of Social Housing’s requirements for transparency and accountability will find this contract advantageous for growth. The calculated value of the service procurement amounts to £150,000, inviting competitive offers based on a quality-focused award criteria where 60% relies on solution efficacy.

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Notice Information

Notice Title

LDC & EBC - Tenant Satisfaction Measures

Notice Description

Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM). Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard. TSMs are intended to be a tool which allows tenants to scrutinise their landlord's performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards. The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0652f0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013015-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311210 - Telephone survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
£150,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20261 weeks ago
Submission Deadline
11 Mar 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EASTBOURNE BOROUGH COUNCIL
Additional Buyers

LEWES DISTRICT COUNCIL

Contact Name
Not specified
Contact Email
james.white@lewes-eastbourne.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EASTBOURNE
Postcode
BN21 4UG
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ22 East Sussex CC
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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