Planning

009378 - CRM System for North East Museums - Market Engagement

NEWCASTLE CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

13 Feb 2026 at 18:27

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Newcastle City Council, a sub-central government public authority in the United Kingdom, is currently in the planning stage of a procurement process for a Customer Relationship Management (CRM) System intended for North East Museums. This process focuses on gathering market intelligence to inform a potential contract opportunity for services related to software package and information systems, software programming and consultancy services, and data services. Interested suppliers are invited to participate in preliminary market engagement activities, such as completing a questionnaire and attending demonstration meetings. Updates will be available on the Open UK platform, with feedback potentially influencing the commissioning strategy. Important dates include the deadline for engagement on 24th February 2026, with the contract period scheduled from July 2026 to June 2029. The location for service delivery is within the UKC2 region.

This procurement initiative presents a growth opportunity for businesses specialising in CRM Systems and related software services, including small and medium-sized enterprises (SMEs), as they have been highlighted as suitable candidates. The engagement focuses on suppliers that can offer functionality and capability enhancements, thus encouraging innovation and customised solutions in CRM technology for museums. Companies in the software development, data services, and consultancy sectors stand a great chance of benefiting from this tender, as collaboration with the council could lead to future partnerships and access to broader markets within the public sector.

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Notice Information

Notice Title

009378 - CRM System for North East Museums - Market Engagement

Notice Description

North East Museums wishes to engage with suppliers and consider a full range of options for CRM Systems functionality and capability. This market intelligence will provide the Authority with the necessary information to inform our commissioning model for any potential contract opportunity for these services. Consultation will consist of a Questionnaire, and potential demonstration meetings. All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 009378 - CRM System for North East Museums - Market Engagement Project # OPEN2026290

Planning Information

This market intelligence will help inform the scope of a potential contract. All updates will be posted via Open: https://www.open-uk.org/ Consultation will consist of a Questionnaire, and potential demonstration meetings. All supplier feedback submitted within the questionnaire will be considered within the Authority's commissioning strategy.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065467
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013648-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72200000 - Software programming and consultancy services

72300000 - Data services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
24 Feb 20261 day to go
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NEWCASTLE CITY COUNCIL
Contact Name
Not specified
Contact Email
corporate.procurement.team@newcastle.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC2 Northumberland, and Tyne and Wear
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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