Planning

AI Admin Co-Worker

UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST

This public procurement record has 1 release in its history.

Planning

19 Feb 2026 at 15:21

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The University Hospitals of Leicester NHS Trust is initiating a procurement process for AI-driven digital assistants aimed at optimising administrative functions within patient pathways. The procurement, titled "AI Admin Co-Worker," falls under the services category with IT services: consulting, software development, Internet, and support as the specific industry focus. The contract is in the planning stage, with the engagement milestone scheduled for completion by 20 March 2026. Located in Leicester, United Kingdom, this procurement offers a contract period starting on 31 March 2026 and concluding on 30 March 2027. Interested businesses should note that the gross value of the contract is estimated at £48,000. The procurement method involves a market engagement notice indicating some preliminary steps have been made to initiate the process.

Businesses specialising in IT services, specifically those that offer AI solutions for administrative workflows within healthcare contexts, will find this tender ripe with opportunities for growth. The contract invites service providers to trial AI co-workers in support roles for various clinical and administrative tasks. This procurement particularly suits SMEs, as they are deemed suitable participants for the tender. Companies capable of developing interfaces for AI systems and providing comprehensive solutions that address administrative efficiencies could leverage this project to expand their portfolio within healthcare administration technology. The integration of AI co-workers into patient care pathways promises an innovative way to enhance efficiency, making it attractive for businesses focused on delivering cutting-edge AI technology solutions.

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Notice Information

Notice Title

AI Admin Co-Worker

Notice Description

AI Services relate to the provision of AI co-workers ("Co-Workers"). Co-Workers are AI-driven digital assistants, designed to optimise the administrative processes within patient pathways.

Planning Information

UHL & UHN Group requires the Provision of the AI Services relate to the provision of AI co-workers ("Co-Workers"). Co-Workers are AI-driven digital assistants, designed to optimise the administrative processes within patient pathways. The Co-Worker should support administrative roles and administrative aspects of clinical roles, by automating routine tasks and reducing delays associated with manual data handling. UHL & UHN is seeking to appoint a Service Provider to deliver a pilot to trial AI Co-workers in one or two of our services. Product Capabilities in Scope of Pilot: AI solution to automate administrative workflows to manage & coordinate patient care. Examples of automations include but not limited to: Action end-to-end outpatient bookings for the specialty, taking into account speciality-specific complexities. Chase down relevant investigation results and perform next-step actions depending on the relevant pathway and clinical context. Perform tasks such as optimising slot opportunities in order to maximise utilisation and detect and action prerequisites for outstanding appointments. It will also deliver DNA and cancellation mitigation actions. Validate pathways and coordinate with other departments in order to minimise lost opportunities due to administrative overhead Initial scoping has to be conducted to define agreed tasks to be automated for the duration of the pilot Users of the Co-Workers should be mainly administrative staff, however Co-Workers may also be configured to perform administrative tasks that are relevant to clinical roles. The Co-Workers should be designed to sit alongside staff to automate scoped administrative tasks in order to reduce the burden of their administrative work. The Co-Workers should only be able to execute scoped tasks. Co-Workers should not be used without key stakeholder approving a given task. Co-Worker outputs should be validated by an end user. Co-Workers may perform automated or overnight checks agreed by key stakeholders. Users will interact with the Co-Worker through a user interface provided by the Supplier which should include interactive dashboards tailored to clinicians, ops teams, and execs. Co-Workers will have a log which tracks all actions undertaken. The log will provide a paper trail for all Co-Worker activity. Co-Workers will operate with pre-determined administrative access and permissions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065867
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015345-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20263 days ago
Submission Deadline
Not specified
Future Notice Date
30 Mar 20262 months to go
Award Date
Not specified
Contract Period
30 Mar 2026 - 30 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST
Contact Name
Peter Burlingham-Hall
Contact Email
peter.burlinghamhall@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEICESTER
Postcode
LE1 6WW
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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