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Out of Hours Call Handling

mhs homes group

This public procurement record has 1 release in its history.

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26 Feb 2026 at 11:17

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process, led by the mhs homes group, is focused on the provision of "Out of Hours Call Handling" services, categorised under telephone-answering services in the industry. Located in Chatham, United Kingdom, the contracting process has been completed as of 26 February 2026. The award phase of this procurement revealed KYNDI LIMITED as the successful supplier, with the contract spanning from 24 February 2026 to 31 March 2028. Procurement followed a "Below threshold - unknown" method and adheres to legal standards outlined in the UK Public General Acts 2023/54.

This tender presents growth opportunities for businesses specialising in telephone-answering and related call handling services, particularly those situated in or familiar with the UKJ41 region. The awarded contract amounting to £97,450 gross (£81,209 net) offers financial advantages to SMEs like KYNDI LIMITED, making it suitable for small to medium enterprises aiming to expand their client portfolio within the public sector. Businesses with a distinguished service in handling calls outside regular hours would find this tender relevant to gain a sustained partnership with the mhs homes group.

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Notice Information

Notice Title

Out of Hours Call Handling

Notice Description

Provision of out of hours call handling

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065ccf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017214-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£81,209 Under £100K

Notice Dates

Publication Date
26 Feb 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
24 Feb 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
mhs homes group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHATHAM
Postcode
ME4 4LL
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ41 Medway
Delivery Location
Not specified
Local Authority
Medway
Electoral Ward
Chatham Central & Brompton
Westminster Constituency
Rochester and Strood

Supplier Information

Number of Suppliers
1
Supplier Name

KYNDI LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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