D3 Tenders | MBC-1098 Customer Relations Management System

Notice Information

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Notice Title

MBC-1098 Customer Relations Management System

Notice Description

Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.

Lot Information

Lot 1

Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.

Procurement Information

Direct Award from a Compliant framework.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-065cd2
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/017227-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: SME

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £257,665 £100K-£500K

Notice Dates

Publication Date: 26 Feb 20262 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 21 Jul 20257 months ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: MELTON BOROUGH COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: MELTON MOWBRAY
Postcode: LE13 1GH
Post Town: Leicester
Country: England
Major Region (ITL 1): TLF East Midlands (England)
Basic Region (ITL 2): TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3): TLF22 Leicestershire CC and Rutland
Delivery Location: TLF22 Leicestershire CC and Rutland
Local Authority: Melton
Electoral Ward: Melton Warwick
Westminster Constituency: Melton and Syston

Supplier Information

Number of Suppliers: 1
Supplier Name: IEG4

Further Information

Notice URLs

https://www.melton.gov.uk/

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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